Head of Operations - Evvy : Job Details

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At Evvy, we believe the female body shouldn't be a medical mystery. We're on a mission to close the gender health gap by leveraging overlooked female biomarkers—starting with the vaginal microbiome. Evvy's at-home Vaginal Health Test analyzes the entire vaginal microbiome, paired with precision treatment pathways and 1:1 coaching, to provide data-driven, personalized care. We're backed by the world's largest vaginal microbiome dataset and are advancing research to improve health outcomes for people with vaginas everywhere.

About the Role

We're looking for a Head of Operations to lead and scale the systems that power Evvy's user experience. You'll oversee operations, supply chain, fulfillment, and customer experience, while building infrastructure to enable responsible, sustainable growth. This is a high-impact leadership role for someone who is strategic and hands-on, able to set vision and execute. You'll partner cross-functionally with Product, Clinical, Engineering, Finance, and Marketing to ensure Operations enables growth and innovation.

What You'll Do

• Ensure reliable, high-quality service across all user touchpoints
• Define and track KPIs across COGS, turnaround times, stability, scalability, quality, and NPS
• Build dashboards and financial reports to reveal margin drivers and guide optimization
• Lead, coach, and scale an Ops team; forecast capacity and allocate resources
• Partner with Product, Growth, and Clinical to test and launch new initiatives
• Manage strategic vendor partnerships with quarterly business reviews and durable win-win structures
• Translate financial goals into executable supply chain strategies with vendors
• Ensure compliance with regulatory frameworks (e.g., HIPAA, CLIA, FDA) with external partners and Evvy teams
• Build risk management processes around vendors and physical products
• Implement scalable systems (inventory, 3PL, QC) to protect quality and speed
• Run vendor risk management including certifications, inspections, and recalls

• Own the end-to-end CX vision and roadmap across all touchpoints, leveraging our team and AI
• Build a data-driven Voice-of-Customer program and translate insights into CX and product improvements
• Develop CX QA ensuring accuracy and brand voice, collaborating with Clinical and Marketing
• Align CX with revenue and retention; set targets for NPS, repeat purchases, LTV/CAC, and subscription retention

What We're Looking For

• 8–10 years of operations leadership in high-growth settings (health tech/clinical ops preferred)
• Proven ability to build and scale supply chain and CX organizations in fast-paced environments
• Strong vendor relationship skills and ability to negotiate win-win solutions
• Fluency in accounting, financial modeling, and scenario planning to assess ROI
• Proven track record of improving unit economics (COGS, gross margin) through operational levers
• Expertise in inventory planning, fulfillment, 3PL, and CX tech stacks
• Systems thinker: analytical, metrics-driven, and data-fluent
• Inspirational people leader with a passion for transforming women's health

Nice to Have

• Experience leveraging AI tools to improve scalability, efficiency, and CX
• Background in diagnostics, DTC healthcare, labs, compounding, or telehealth
• Familiarity navigating the healthcare regulatory landscape

Working at Evvy

Evvy is a primarily in-person team based in New York, NY with a culture of collaboration. We work from the office 4 days a week ( Wednesdays remote ) and value team connection through activities and shared wins.

Our Values

• Start with the why — tie everything back to user needs or company goals
• Figure it out — take initiative and build from first principles
• Create win-wins — solve problems with patients, partners, and the business in mind
• Own it to the end — close every loop and own details
• Stay eleven steps ahead — plan with foresight and speed

Company Benefits

• Flexible PTO
• $1K learning and development budget
• Health, dental, and vision insurance, plus HSA
• 401(k) plan (Roth and traditional)
• Monthly team events
• Free Evvy membership
• Paid parental leave

Evvy is an equal opportunity employer committed to diversity and inclusion. We welcome applicants of all backgrounds and do not discriminate based on race, gender, sexual orientation, age, disability, or other protected characteristics.

We require that all legitimate interview requests and job offers from Evvy come only from an @evvy.com email address. We will never ask you to share sensitive information via email, phone, or messaging apps. Please do not engage with messages from other domains; forward suspicious messages to [email protected].

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing

New York, NY — compensation information and posting timing updated on the listing.