Head of Operations - MCM Worldwide : Job Details

Description

Accountabilities

The Head of Operations will lead and support operational and customer service functions across 21 stand-alone retail doors, a dynamic e-commerce platform, wholesale partnerships, and corporate offices. Our commitment to craftsmanship, design, and exceptional service is at the heart of everything we do. We are looking for a results-driven and strategic Head of Operations to oversee the seamless execution of all operational aspects of our business.

Key Responsibilities

• Define and implement operational strategies that support business growth, efficiency, and profitability
• Align operational priorities with brand and commercial goals across all business units (retail, e-commerce, wholesale)
• Oversee all daily operations across retail stores, e-commerce, wholesale, and corporate functions
• Establish and enforce SOPs to ensure consistency, quality, and compliance throughout the organization
• Develop and manage robust inventory control systems across all channels
• Ensure accurate and timely stock movement between stores, warehouse, and e-commerce fulfillment
• Lead periodic stock takes, cycle counts, and reconciliation processes across all locations
• Minimize stock discrepancies, shrinkage, and loss through process optimization and training
• Work with merchandising and supply chain teams to forecast and manage inventory needs efficiently
• Act as the key operational liaison across departments including Finance, Merchandising, Logistics, and Customer Service
• Align logistics and replenishment activities with sales trends and promotional calendars.
• Lead and mentor multi-site and cross-functional operational teams
• Set performance KPIs and ensure accountability at every level of operations.
• Develop and monitor operational budgets, ensuring cost-effectiveness and ROI across projects.
• Oversee vendor management, procurement processes, and invoice approvals.
• Ensure the smooth running and maintenance of retail stores and corporate facilities
• Oversee store refurbishments, repairs, and health & safety compliance
• Lead customer care and aftercare operations, particularly for high-value items like leather goods
• Manage repair services, returns, and escalated service issues to uphold brand reputation
• Implement and maintain inventory, POS, ERP, and order management systems to enhance visibility and efficiency
• Use data and technology to drive insights, automation, and operational improvements
• Ensure adherence to legal, security, and operational compliance standards
• Manage risk assessment and loss prevention protocols across all operations
• Produce and present operational reports and inventory metrics to senior leadership
• Use analytics to drive decision-making, resource allocation, and process refinement.

Requirements

Requirements

• Proven experience (7+ years) in an operations leadership role within the fashion, retail, or luxury goods industry
• Strong understanding of store operations, facilities management, customer care, and after-sales service
• Experience managing both physical and digital retail channels
• Working knowledge of repair and maintenance processes for leather goods is highly desirable
• Demonstrated ability to lead and develop teams across diverse functions
• Excellent organizational, problem-solving, and communication skills
• Proficiency in operational tools and systems (e.g., ERP, POS, OMS, CRM)
• Financial literacy with experience in managing budgets, vendor contracts, and invoicing
• Strong communication skills

This job description is not all-inclusive, and MCM Products USA Inc. reserves the right to amend this job description at any time. MCM Products USA Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.

Salary range reflects the good-faith hiring base salary range for this position. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as relevant skills, experience, and education/training.