Head of Maintenance - ZipRecruiter : Job Details

Job DescriptionJob DescriptionJob Band:7Department:EngineeringHotel Level:1Reports to:Operations Manager

What is the job?

As Head of Maintenance, you'll ensure all aspects of hotel maintenance and management are kept to the very best standards and in line with all relevant health and safety legislation and procedures. You'll also keep an organized and secure maintenance shop.

Your day to day

People

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Train your team to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR-related actions where needed

Guest Experience

• Understand and respond to customers' needs and ensure a high level of guest satisfaction
• Carry out a preventive maintenanceprogrammeto ensure the hotel is maintained and in service for guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools)

Financial

• Help prepare the departmental budget and financial plansfinancial and operational plans for the hotel
• Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning
• Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget

Responsible Business

• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with policies and procedures, and regulatory requirements
• Maintain good working relations with outside contacts
• Comply with federal, state, and local laws regarding health, safety, and alcohol services
• Maintain a focus and commitment to operating a green hotel
• Perform other duties as assigned. May also serve as manager on duty

Accountabilities

This is the lead maintenance job in a small or extended-stay single-site hotel with a limited range of facilities. May supervise a small maintenance staff.

What we need from you

• Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.
• Professional certification and license if required by law
• Hotel experience .
• Must be able to speak local (s)

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing, and understanding people.

What we offer

We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www. to find out more about us.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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