Head of Dining Operations & Concierge - Atlas : Job Details

About Atlas Atlas is the concierge and charge card built for those who expect more - unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless. Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability. In just 12 months, we've scaled to over $X00,000,000 in spend volume - growing double digits month-over-month, organically and without paid marketing. We're backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, DoorDash, and leading startups. The Role We're looking for a Head of Dining Operations & Concierge to lead the most ambitious dining access initiative in the world. You'll manage our nationwide dining concierge operation - from staffing and training to fulfillment rates and direct relationships with top restaurants. You won't be booking tables yourself - you'll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You'll be responsible for overseeing a team that's handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring Atlas continues to outperform any other card or concierge when it comes to dining. This is a foundational role - both operational and strategic - at the center of what makes Atlas exceptional. What You'll Own

• Manage and grow the dining concierge team - hiring, training, and setting KPIs across key markets
• Build SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalated
• Own relationships with top restaurants and hospitality groups - from ongoing partnerships to new deal flow
• Define and enforce the quality bar for response time, fulfillment rate, and member satisfaction
• Collaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scale
• Monitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategy
• Represent Atlas's dining capabilities in conversations with high-profile members, partners, and investors

You Might Be a Fit If You Have

• 7-12+ years in high-end hospitality, dining, or concierge roles
• Experience managing teams in fast-paced, high-stakes environments (e.g. top restaurants, member clubs, or luxury service orgs)
• Deep understanding of the world of hard-to-book restaurants and VIP clientele
• A proven operational track record - you've built and scaled systems, not just answered requests
• A service-first mindset - you sweat the details and genuinely care about member outcomes
• Bonus: Experience at a startup or working cross-functionally with tech/product teams

Why You'll Love Working Here

• Big opportunity: Dining is core to Atlas - this role is a direct driver of member happiness, retention, and growth
• High-caliber team: Work alongside experienced operators and technologists building something genuinely new
• Serious upside: Competitive salary, equity, and benefits - plus your own Atlas card