Head of Dining Operations & Concierge - Atlas : Job Details

Join to apply for the Head of Dining Concierge role at Atlas

4 days ago Be among the first 25 applicants

Join to apply for the Head of Dining Concierge role at Atlas

Get AI-powered advice on this job and more exclusive features.

About AtlasAtlas is the concierge and charge card built for those who expect more — unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.

About AtlasAtlas is the concierge and charge card built for those who expect more — unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability.In just 12 months, we've scaled to over $X00,000,000 in spend volume — growing double digits month-over-month, organically and without paid marketing.We're backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, DoorDash, and leading startups.The RoleWe're looking for a Head of Dining Concierge to lead the most ambitious dining access initiative in the world. You'll manage our nationwide dining concierge operation — from staffing and training to fulfillment rates and direct relationships with top restaurants.You won't be booking tables yourself — you'll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You'll be responsible for overseeing a team that's handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring Atlas continues to outperform any other card or concierge when it comes to dining.This is a foundational role — both operational and strategic — at the center of what makes Atlas exceptional.What You'll Own

• Manage and grow the dining concierge team — hiring, training, and setting KPIs across key markets
• Build SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalated
• Own relationships with top restaurants and hospitality groups — from ongoing partnerships to new deal flow
• Define and enforce the quality bar for response time, fulfillment rate, and member satisfaction
• Collaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scale
• Monitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategy
• Represent Atlas's dining capabilities in conversations with high-profile members, partners, and investors

You Might Be a Fit If You Have

• 7–12+ years in high-end hospitality, dining, or concierge roles
• Experience managing teams in fast-paced, high-stakes environments (e.g. top restaurants, member clubs, or luxury service orgs)
• Deep understanding of the world of hard-to-book restaurants and VIP clientele
• A proven operational track record — you've built and scaled systems, not just answered requests
• A service-first mindset — you sweat the details and genuinely care about member outcomes
• Bonus: Experience at a startup or working cross-functionally with tech/product teams

Why You'll Love Working Here

• Big opportunity: Dining is core to Atlas — this role is a direct driver of member happiness, retention, and growth
• High-caliber team: Work alongside experienced operators and technologists building something genuinely new
• Serious upside: Competitive salary, equity, and benefits — plus your own Atlas card

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionOther

Referrals increase your chances of interviewing at Atlas by 2x

Sign in to set job alerts for “Head Concierge” roles.

New York, NY $150,000.00-$160,000.00 2 weeks ago

Chef Concierge - Director of Guest Relations - Conrad New York DowntownHospital Concierge-KP2 Pre/Post-Day Shift (35 Hours)

New York, NY $75,000.00-$85,000.00 4 months ago

New York, NY $70,000.00-$70,000.00 5 days ago

Concierge Primary Care - Physician - Associates in Internal Medicine - Manhattan, NY

New York, NY $250,000.00-$315,000.00 7 months ago

Concierge Primary Care - Physician - Associates in Internal Medicine - Manhattan, NY

New York, NY $250,000.00-$315,000.00 7 months ago

Newark, NJ $89,301.33-$114,816.00 1 month ago

New York City Metropolitan Area 3 weeks ago

New York City Metropolitan Area 2 days ago

New York, NY $89,301.33-$114,816.00 1 month ago

Concierge Primary Care - Physician - Associates in Internal Medicine - Manhattan, NY

New York, NY $250,000.00-$315,000.00 8 months ago

New York, NY $62,400.00-$64,000.00 1 week ago

Front Office Manager - Waldorf Astoria New York

New York, NY $70,000.00-$85,000.00 1 week ago

New York, NY $74,000.00-$78,000.00 1 week ago

Assistant Front Office Manager - EVEN Hotel Midtown East

New York, NY $60,000.00-$68,000.00 1 week ago

New York, NY $64,350.00-$80,000.00 1 week ago

Assistant Front Office Manager- SpringHill Suites Times Square

New York, NY $64,500.00-$65,000.00 9 hours ago

New York, NY $64,350.00-$66,000.00 2 weeks ago

Concierge Family Medicine and Pediatrics - Physician - Hudson Yards - Manhattan, NY

New York, NY $275,000.00-$400,000.00 2 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr