Head of Digital Adoption Platform - Digital Realty : Job Details

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The Head of Digital Adoption Platform will lead the global implementation and optimization of WalkMe, driving its integration across Digital Realty's major quote-to-cash processes and enterprise applications, including Salesforce, ServiceNow, Carma, Oracle, and others. This role will spearhead a rapid deployment initiative, collaborating closely with external consultants, while establishing a robust, embedded network of advocates to maintain and enhance platform utility. The role will leverage analytics to identify user roadblocks and ensure a continuous improvement cycle through agile methodologies.

• Lead the end-to-end global deployment of WalkMe across key business applications, ensuring timely and effective delivery.
• Manage external consultants and internal stakeholders through rapid platform deployment phases.
• Build and sustain an internal community of platform advocates to ensure continuous engagement and innovation.
• Analyze user interaction data to identify pain points and implement agile, data-driven improvements.
• Design and integrate training resources for seamless onboarding and adoption.
• Partner with business units to align platform functionalities with organizational goals.
• Collaborate with HR, IT, and learning teams to integrate WalkMe features with existing training programs.
• Stay updated on digital adoption platform trends and apply best practices.
• Oversee budget management and resource allocation for platform projects.

• Bachelor's degree in Business, Information Systems, or related field.
• 10+ years of experience in digital transformation or IT project management.
• Strong expertise in deploying and managing WalkMe or similar platforms.
• Proven ability to manage external vendors and lead cross-functional teams.
• Experience with enterprise applications like Salesforce, Oracle, and ServiceNow.
• Analytical and problem-solving skills focused on continuous improvement.
• Familiarity with agile methodologies.
• Excellent communication and stakeholder management skills.

Digital Realty supports leading enterprises with data center, colocation, and interconnection solutions. Our PlatformDIGITAL offers a reliable foundation for digital scaling, with access to over 300 facilities across 50+ metros in 25+ countries.

Our IT team develops infrastructure, designs networks, supports servers, and provides connectivity solutions. We operate in a rapidly evolving environment, constantly innovating to support our business and customers worldwide.

Join a passionate team committed to meeting global customer needs, in an inclusive environment that fosters growth and innovation. We provide development opportunities for a rewarding career.

We offer a competitive package, excellent benefits, and recognition for contributions. Our philosophy rewards achievement aligned with company values.

This description provides a general overview and is not exhaustive. Digital Realty is an equal opportunity employer. Please do not send unsolicited resumes; we are not responsible for related fees.