Head of Delivery - Translucent : Job Details

We're building the AI Finance Analyst for healthcare operators —designed to help leaders at medical groups and health systems run their business with the same clarity and agility they expect in clinical operations. Our product acts like an embedded analyst, surfacing insights across service lines, contracts, and staffing—without needing deep technical or financial expertise.

In less than a year, we've raised $7M from NEA , FPV , and Virtue . We're now preparing to scale with the next wave of enterprise healthcare customers—and we're growing the team to do it.

Head of Delivery – Translucent AI

Location: NYC (Hybrid)

About Us

We're building the AI Finance Analyst for healthcare operators —designed to help leaders at medical groups and health systems run their business with the same clarity and agility they expect in clinical operations. Our product acts like an embedded analyst, surfacing insights across service lines, contracts, and staffing—without needing deep technical or financial expertise.

In less than a year, we've raised $7M from NEA , FPV , and Virtue . We're now preparing to scale with the next wave of enterprise healthcare customers—and we're growing the team to do it.

About the Role

We're hiring our first non-founder team member in Customer Operations . This isn't a traditional CS or implementation role. This is a hybrid of strategy, product thinking, and relationship leadership , built for someone who thrives in ambiguity and wants to shape how healthcare leaders interact with AI in their daily work.

You'll be the main point of contact for our customers , helping translate complex business rules into agent behavior, identifying new use cases for our AI tools, and ensuring our partners see transformative value from Day 1.

Role Overview

We're looking for a strategic, execution-oriented Head of Delivery to lead customer onboarding, project delivery, and implementation for Translucent. This person will own our customer experience from contract signature to full onboarding, ensuring seamless launches, measurable results, and high retention. You'll collaborate closely with engineering, product, and executive leadership to translate complex needs into scalable delivery practices.

This role is ideal for someone who has led delivery or customer ops at a B2B enterprise SaaS or AI company—especially within healthcare.

Responsibilities

• Own the end-to-end delivery lifecycle for new and existing customers—from kickoff and onboarding through value realization and renewal support.

• Build and lead a delivery team , including implementation managers, solutions consultants, and technical project leads.

• Establish and improve delivery playbooks , processes, and project templates to drive consistency, quality, and speed across customers.

• Partner cross-functionally with Sales, Product, Engineering, and Customer Success to ensure alignment, visibility, and effective handoffs.

• Drive measurable outcomes across time-to-value, usage, satisfaction, and expansion readiness.

• Serve as a senior point of escalation for delivery-related issues, ensuring swift resolution and executive-level communication.

• Track and report delivery KPIs , identifying bottlenecks and continuously optimizing for scale.

• Collaborate on strategic accounts and key enterprise implementations, especially where workflows are highly customized.

Qualifications

• 7+ years of experience in delivery, customer success, or implementation roles at an enterprise SaaS company, ideally in healthcare or AI.

• Proven ability to lead multi-stakeholder, complex implementations with measurable results.

• Experience hiring and managing high-performing teams in customer delivery or success functions.

• Deep understanding of enterprise customer needs, particularly in regulated environments like healthcare.

• Excellent communication and relationship management skills, from end users to C-level.

• Strong operational mindset—comfortable building processes, dashboards, and mechanisms for scale.

• Bonus: Experience in data integrations, enterprise IT environments (EHRs, ERPs), or deploying AI-based tools in healthcare.

Why Translucent:

We're building healthcare's AI financial analyst. We help providers make faster, smarter, and more confident decisions without digging through dashboards or waiting on analyst teams. Backed by top-tier investors, our team combines deep healthcare expertise and technical excellence to reinvent how work gets done in healthcare systems.

Translucent Website

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesHospitals and Health Care

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