Head of Customer Experience and Operations - Keystone Subic International Language Center Incorporation : Job Details

Company: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.ResponsibilitiesCustomer Experience Leadership: Own and continuously improve the end-to-end customer journeyTeam Management: Lead and grow customer success and operations teamsOperational Excellence: Optimize internal workflows, support systems, and service delivery processesRetention and Engagement: Develop strategies to enhance customer satisfaction and reduce churnCross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedbackMetrics & Reporting: Track KPIs, report on performance, and drive data-informed decisionsRequirements5+ years in customer experience, operations, or related leadership rolesProven experience in building and scaling customer success and operational systemsStrong analytical, problem-solving, and communication skillsComfortable working in a fast-paced, fully remote startup environmentExperience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)What We OfferCompetitive monthly salary: $7,500 – $9,000Fully remote and flexible work environmentOpportunity to shape the customer journey in a mission-driven, scaling startupHealth benefits, wellness allowance, and ongoing professional developmentInclusive, collaborative, and growth-focused cultureHead on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!**** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for.Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email.If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ****Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you'll know we're the place to be.