Head of Client Relationship Management, Americas - Liquidnet : Job Details

Head of Client Relationship Management, Americas

Join to apply for the Head of Client Relationship Management, Americas role at Liquidnet

Head of Client Relationship Management, Americas

1 week ago Be among the first 25 applicants

Join to apply for the Head of Client Relationship Management, Americas role at Liquidnet

Get AI-powered advice on this job and more exclusive features.

Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure.

Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutionsspecialist.About LiquidnetLiquidnet is a next-generation agency execution specialist. Powered by technology that connects the world's investors with the world's investments. We help our clients outperform by finding them high quality block liquidity.Established in 1999 on the belief that there was a better way to trade, Liquidnet' journey began with a vision to create a platform that goes beyond traditional transactional models.We wanted to build a community where traders could connect, collaborate, and execute trades with confidence.We are committed to making trading more efficient, intelligent, and accessible. Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.Role ResponsibilitiesReporting to Americas heads of sales and trading, individual is a key partner, responsible for creating and managing the processes the firm uses to manage delivery of products and services to its clients. Includes overseeing client meeting prep, client revenue and relationship reviews, campaign creation, delivery and monitoring, and business development tracking.

• Collect, analyse, and present MI on revenues and clients to business heads
• Work closely with business leads to create and drive sufficient structure and process for the successful delivery of client-facing teams against objectives
• Manage pre-meet process to ensure client meetings are productive and high quality - have clear objectives, content, data, and correct Liquidnet attendance.
• Own the internal member review and plan of action process (monthly for Platinum/Gold members and quarterly for others)
• Organise and co-ordinate production of marketing collateral.
• Hold the sales team accountable for actions and facilitate the process
• Drive the closing of heatmap gaps and manage dormant account processes
• Identify underpenetrated traders at members and help close gaps
• Ensure shape and rigor around sales processes (e.g., Go Lives, Commission Reductions)
• Work closely with Heads of product and sales to align, organise and track sales campaigns
• Work closely with the regional Head of Business Development to ensure a clear new business pipeline and process oversight
• Build and maintain relationships with departmental stakeholders to align on projects, client issues, and required enhancements

Experience / Competences

• In-depth knowledge of the institutional broking sector
• Outstanding interpersonal abilities
• Organised and detail-oriented
• Experience and knowledge of dealing with management datasets relating to clients, revenues, and client engagement
• A strong yet tactful personality capable of collaborating with key stakeholders to foster behavioural change and promote the adoption of processes and structures
• Excellent written and verbal communication skills with the ability to communicate clearly across all levels of the organisation

$130,000-$185,000Level 7#LNETNot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.LocationUSA - 200 Vesey Street - New York, NY

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales

Referrals increase your chances of interviewing at Liquidnet by 2x

Sign in to set job alerts for “Head of Client Management” roles.

New York, NY $175,000.00-$260,000.00 5 months ago

New York, NY $232,000.00-$354,000.00 1 week ago

Senior Group Director, VIC & Client Development

New York, NY $250,000.00-$350,000.00 1 week ago

New York, NY $190,560.00-$405,000.00 3 days ago

New York, NY $103,680.00-$193,428.00 1 week ago

Head of Fashion Brand Sales & Partnerships -Jewelry

New York, NY $175,000.00-$250,000.00 2 days ago

New York, NY $200,000.00-$250,000.00 2 days ago

Global Head of Accounts, Brand Marketing

New York, NY $350,000.00-$400,000.00 15 hours ago

New York, NY $150,000.00-$180,000.00 2 weeks ago

Vice President Client Development, National Accounts - Remote

New York, NY $130,000.00-$240,000.00 4 hours ago

Woodbury, NY $120,000.00-$140,000.00 3 weeks ago

New York, NY $175,000.00-$250,000.00 2 days ago

New York, NY $225,000.00-$255,000.00 5 hours ago

Vice President, Global Conferences & EventsHead of Digital Client Marketing Experience

New York, United States $131,200.00-$147,600.00 1 week ago

New York, NY $140,000.00-$180,000.00 1 week ago

Director, Platform Management & Client RelationsVice President (VP), Client / Professional ServicesGlobal Head of Accounts, Brand Marketing

Brooklyn, NY $160,000.00-$180,000.00 2 weeks ago

New York, NY $160,000.00-$250,000.00 4 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr