Head of Assurance - World Travel Protection Pty : Job Details

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Join to apply for the Head of Assurance role at Zurich Cover-More

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Talent Acquisition Partner at Zurich Cover-More, leading recruitment for our North American brands (Zurich Cover-More, WTP, Travelex, Travel Guard…

Let's grow together!

Zurich Cover-More is one of the world's largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world's travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2600 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What's the job?

As our Head of Assurance within the central Compliance function at Zurich Cover-More, you'll lead the design and delivery of our assurance strategy and plan, the design and implementation of the compliance control framework, ensuring robust oversight of compliance controls and governance across our travel insurance and assistance operations globally. This role is central to maintaining trust, transparency, and accountability across the business.

• You will lead the development and execution of the assurance plan, including control testing, thematic reviews, and deep-dive assessments.
• You will oversee and perform quality assurance on regional/local Compliance assurance activities.
• You will oversee the implementation and continuous improvement of Zurich Group's Internal Control & Integrated Framework (ICIF), related to the Zurich Cover-More Compliance frameworks.
• You will assess the effectiveness of compliance controls and provide actionable insights to strengthen risk management.
• You will collaborate with business units to embed a strong control culture and promote ownership of compliance responsibilities, based on aligned control frameworks.
• You will prepare and present assurance findings to senior leadership, governance committees, and Zurich Group stakeholders.
• You will monitor regulatory developments and industry trends, ensuring our assurance activities remain relevant and forward-looking.
• You will partner with Legal, Risk, Audit, and other assurance functions to deliver a coordinated and integrated approach to oversight.

What are we looking for?

We're looking for a strategic, detail-oriented assurance leader with a passion for governance and operational excellence.

• You will bring 10+ years of experience in assurance, internal audit, compliance, or risk management within insurance or financial services.
• You will have deep knowledge of internal control frameworks
• You will hold a degree in business, finance, law, or a related field; professional certifications are highly desirable.
• You will demonstrate strong analytical skills and the ability to translate complex findings into clear, actionable recommendations.
• You will be an excellent communicator, able to influence and engage stakeholders at all levels.
• You will have experience leading teams and managing cross-functional initiatives in a matrixed environment.
• You will bring a collaborative mindset and a commitment to continuous improvement and high standards of integrity.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go great places together!

The salary range for this role is $145,000 – $185,100. This is the range Zurich Cover-More in good faith believes is the range of possible compensation for this role at the time of the posting. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesInsurance and Financial Services

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