Head of Account Management – software development, large automotive dealerships - MarketSearch Recruiting : Job Details

We're hiring a Head of Account Management – software development, large automotive dealershipsto lead a high-growth team serving large automotive dealerships through our innovative SaaS platform. This is a hybrid leadership role—Midwest-based candidates preferred—ideal for someone who knows the inner workings of software development for the automotive industry and has a proven ability to scale teams, drive retention, and deliver expansion revenue.

The Opportunity

Join a scaling software company transforming how automotive dealerships leverage technology. We're seeking a seasoned, strategic, and hands-on leader to manage and grow our Account Management team. You'll play a critical role in customer retention, upsell/cross-sell growth, and ensuring client success across enterprise accounts.

Key ResponsibilitiesStrategic Leadership & Vision

• Own the account management strategy, with a laser focus on retention, expansion, and customer advocacy.

• Define and report on KPIs such as gross/net retention, CLTV, and product adoption.

• Align with Sales, Product, and Marketing to ensure a seamless, value-driven customer experience.

• Optimize workflows through tools, best practices, and account management methodologies.

Team Leadership & Development

• Build and lead a team of top-performing Account Managers.

• Coach and mentor to promote a culture of growth, accountability, and collaboration.

• Set clear KPIs, conduct performance reviews, and manage team development.

Customer Relationship Management

• Oversee customer lifecycle: onboarding → engagement → renewal → expansion.

• Strengthen executive relationships across strategic accounts.

• Proactively identify churn risks and implement retention plans.

• Act as an executive escalation point for high-impact client issues.

Revenue Growth & Expansion

• Identify and capitalize on upsell/cross-sell opportunities.

• Partner with Sales on expansion strategies within major dealership accounts.

• Lead renewals, ensuring favorable outcomes and long-term loyalty.

Operational Excellence

• Use CRM tools like Salesforce to track account health and interactions.

• Contribute to the design of customer dashboards and reporting frameworks.

• Support marketing initiatives such as case studies, referrals, and testimonials.

Who You Are

• 5+ years in B2B SaaS Account Management, with 2+ years in a leadership capacity.

• Deep experience working with enterprise automotive dealership clients.

• Strong understanding of SaaS metrics: ARR, churn, NRR, CLTV.

• Experience growing and mentoring teams in high-growth environments.

• Excellent communicator and executive relationship builder.

• Data-driven with strong problem-solving and strategic planning skills.

• Proficient in Salesforce or equivalent CRM platforms.

• Bachelor's degree required.

Why Join Our Client

• Lead the growth of a high-impact account team at a rapidly scaling SaaS company.

• Work with cutting-edge software tailored to automotive dealership needs.

• Highly collaborative culture with executive visibility.

• Competitive salary + equity package.

• Full benefits: health, dental, vision, 401k.

• Generous PTO & holidays.

Apply Now

If you're a strategic, customer-obsessed leader with experience in automotive dealership software development, we want to hear from you. Submit your resume and a short note detailing your experience and why you're the right fit for this role.

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