HCM Client Implementation Manager - SimcoHR : Job Details

Client Implementation Manager

Location: Canandaigua, NY

Position Type: Full-Time, Exempt, Hybrid

Reports To: Director of HCM

Salary Range: $65,000 - $95,000

About Us

Simco is a leading business solutions provider offering tailored Human Capital Management (HCM) services to companies of all sizes. Our team specializes in delivering exceptional client service across payroll, benefits, HR, compliance, and time systems. We are committed to creating long-term client partnerships and streamlining back-office operations through cutting-edge technology and dedicated support.

Position Overview

The Client Implementation Manager is responsible for the successful onboarding and configuration of iSolved solutions for new clients. This role ensures a superior implementation experience. The ideal candidate has strong project management skills, hands-on experience with iSolved or similar HCM platforms, and is confident working with large data sets, system configuration, and cross-functional teams within a timeline.

Key Responsibilities

• Project Management: Manage multiple client implementation projects concurrently, ensuring timelines, quality standards, and deliverables are met. Act as the client liaison while collaborating closely with the Implementation Team Lead.

• Client Onboarding: Conduct in-depth discovery and analysis sessions with clients to ensure accurate, efficient, and strategic configuration of HCM systems.

• System Configuration: Accountable for complete client setup within iSolved, including all HCM components - HR, payroll, benefits & time & labor management. Serve as a subject matter expert, applying advanced knowledge to design & implement complex setups tailored to client needs. Ensure data integrity and accuracy across all configured modules.

• Data Imports: Perform and validate data imports including employee records, tax & payroll history, benefit plans, and time-off accruals.

• Training & Support: Deliver client training and go-live support. Provide system education in a clear, user-friendly format to ensure client confidence post-launch.

• Issue Resolution: Leverage a strong understanding of HCM components-including HR, payroll, benefits, time & labor management and compliance-and how they interact to identify issues and troubleshoot effectively within the platform. Escalate complex problems to internal teams as needed.

• Documentation & Tracking: Maintain accurate records in project trackers, document milestones, and consistently monitor processes for opportunities to improve.

• Continuous Improvement: Collect client feedback and collaborate with internal teams to enhance implementation workflows and overall satisfaction.

Qualifications:

• Education: Bachelor's degree in Business, Information Technology, or a related field. Equivalent experience will be considered.

• Experience: 3-5 years in project management, HCM client implementation, or payroll onboarding, preferably with iSolved or similar HRIS platforms.

• Technical Skills: Proficient in Excel and data imports. Deep understanding of HR, payroll, timekeeping, and benefits administration.

• Project Management: Strong organizational skills with the ability to manage competing priorities and hold accountable to multiple deadlines.

• Communication: Exceptional interpersonal, verbal, and written communication skills. Able to translate technical features into client-ready language.

• Problem-Solving: Analytical mindset with a proactive, solution-oriented approach to client challenges.

• Certifications: CPP payroll certification is preferred. PMP or other project management certification is a plus.

Additional Details

• Must have U.S. work authorization and reliable transportation for periodic regional day travel to client sites or Simco offices

• This is a full-time, hybrid, exempt salary position with standard work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m., ensuring adequate coverage to meet client service needs

• Must be enthusiastic about their job, self-motivated, and capable of working both independently and within a team environment

• Personifies Simco's Core Values every day: Respect everyone, strive for excellence, adapt and adjust, are effective communicators, hold ourselves accountable, and lift others

Benefits

• Competitive salary and hybrid work flexibility

• Paid time off, paid holidays, and volunteer time

• Comprehensive health, dental, and vision insurance

• 401(k) with company match

• Professional development and career growth opportunities