Hardware Specialist- Information Technology - Belcan, LLC : Job Details

Job Summary:

A(n) Hardware Specialist Information Technology - Deskside Support III job in Rockville, Maryland 20852 is currently available through Belcan at one of our key NRC clients. To be considered for this role, you will have a bachelor's degree, an ITIL v4 certification, and 5 years of relevant experience.

Job Duties:

• Provide escalation support from Tier I & Tier II team members, as well as providing troubleshooting & deskside support to federal & contract employees in a Windows-based environment.
• Identify, troubleshoot, & resolve any hardware, software or other technical issues.
• Possess Five-or-more years of experience in a Windows environment provisioning (imaging, configuring, installing software), deploying, & troubleshooting.
• Possess proficient troubleshooting skills & the ability to resolve issues efficiently & effectively while minimizing the downtime to end users.
• Be able to professionally & effectively communicate with a dynamic customer base, in a high paced, Headquarters-focused environment.
• Support PCs/Desktop/Laptop users & resolve issues with Microsoft, Adobe, Word, Office, PowerPoint or any other deployed software.
• Skilled at resolving problems through customer education, training & direct assistance.
• Adept at providing phone & in-person support to users for various systems, including e-mail, user account administration, active directory, standard desktop images & applications.
• Serve as the point of contact for troubleshooting all IT related problems, including hardware/software, passwords, & printer problems.

Required Qualifications:

• Must be able to obtain & maintain an NRC Public Trust Security clearance; Active clearance is a huge plus.
• Possess at least one of the following certifications: A+, Net+, Sec+
• Possess an ITIL v4 Foundations certification.

Preferred Qualifications & Skills:

• Possess some additional IT Certs, such as: MTA, MCSA, or MCSE.
• Possess a certification with ServiceNow.

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary range of $30.00-$32.00. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.