Guest Svc Evening & Overnight Relief Mgr - Garden City Hotel : Job Details

The Garden City Hotel features timeless elegance with modern-day comforts. The property showcases renovated guest rooms along with luxurious suites, first-class culinary backed by Celebrity Chef David Burke, and an array of banquet halls. In order to best serve our guests, we have a portfolio of elegant facilities, such as Red Hots Spa Spa and Salon, and Arrangement Bar by Andrew Scott.Our property also boasts Red Salt Room, King Bar, The Rose Room Underground Lounge and The Patio Bar, all inspired by Chef David Burke. Located in the heart of Garden City, the Hotel is a stone's throw away from Manhattan, only 15 miles by car or 45 minutes by Long Island Railroad.We are looking for a self-motivated and experienced Guest Services evening and Overnight Relief Manager who will assist us in continuing to provide the excellent level of service for which The Garden City Hotel is known.A Guest Service Manager is responsible for overseeing Guest Services, Concierge, Valet parking and Bell Attendants to ensure customer satisfaction, quality service, compliance with company policies and procedures while meeting/exceeding financial goals. In this role a Guest Service Manager is responsible for providing excellent service oversight to our guests while maximizing room revenue and productivity.This position will require a minimum of 2 overnight relief shifts (Friday & Saturday ) per week.Responsibilities include, but are not limited to:

• Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
• Comply with all safety standards to encourage safe and efficient hotel operations
• Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach and counsel all Front Office personnel according to hotel standards.
• Develop team members and ensure training of Front Office personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
• Daily walk around of the house to ensure cleanliness standards are being met while noise pollution is under control.
• Monitor oversold dates to ensure the maximization of room's revenue.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
• Monitor and ensure compliance with SOP's in Rooms and Loss Prevention.
• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Monitor labor expenses through schedule approval process and ensure budgeted productivity.
• Work closely with Rooms Division including Housekeeping, Engineering, Security, and Valet to ensure efficient and effective operations and to continuously improve service.

Requirements:

• At least 4 years of progressive front office operations experience and 2 years in a managerial role
• Must be proficient with OPERA PMS
• This position requires flexibility with scheduling on all shifts including overnights, weekends and holidays.

Benefits:

• Group Health Insurance Plans (Medical, Dental, Vision)
• Company Paid Life Insurance
• Supplemental Short Term Disability
• Long Term Disability
• 401k Retirement Savings Plan
• Paid Vacation Days and Paid PTO Days
• Complimentary Employee Cafeteria

You must provide a resume detailing your work history to be considered.EOE/M/F/D/VSee what our employees have to say about being a part of the prestigious Garden City Hotel team. Click here for a brief introduction into some of our many success stories!