Guest Services Technician - Wakegov : Job Details

**What You'll Be Doing**

We are currently seeking a **Guest Services Technician** to join our South Wilmington Street Center.

The **South Wilmington Street Center (SWSC)** offers an array of support services to the homeless citizens of Wake County. The center has 234 beds that are utilized 365 days a year to assist homeless adult males in the community. The Emergency Program provides evening shelter for men on a day-to-day basis provided there is bed space available. Although these men are not guaranteed a bed each night, they have the opportunity based on our lottery system.Residents are also provided 2 meals, dinner and breakfast, hygiene kits, shower and laundry access, as well as access to outreach and engagement services. The SWSC also provides more intense services through he Progressive Housing Program and the Case Management Program. Participants in these programs can receive individual and/or group support to facilitate the goal of self-sufficiency and are guaranteed a bed.

The **Guest Services Technician** provides outreach and on-site facility supervision and resident guidance. The position will report to the Guest Services Shift Supervisor.

Job duties include:

* Manage the day to day operations of the shelter

* Admit/check guests into the facility and help to maintain a secure facility

* Provide routine monitoring of the entire facility via rounds, supervision of guests and facility maintenance

* Assist with activities of daily living. Monitor and document behavior

** About Our Team**

Wake County Department of Housings goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake Countys economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents, and furthering Wake Countys commitment to healthy and inclusive growth. The Departments programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, and Permanent Supportive Housing.

** The Basics (Required Education and Experience)**

* High school diploma or GED

* No specific experience required

* Equivalent education and experience are accepted

** Beyond the Basics (Preferred Education and Experience)**

* Experience working with the homeless population

* Associate's Degree in a Human Services related field

* Ability to recognize and respect the value of individual differences at all those seeking services including those within the homeless population and those with physical and behavioral challenges

* Ability to convey information clearly and concisely both verbally and in writing to ensure that they understand the information and the message and the ability to listens and respond appropriately to others

* Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs including proficiency with Microsoft Office (Excel and Word) and Carolina Homeless Information Network (CHIN)

* Ability to Coordinate Work and the ability to multitask - to remain flexible with daily changing priorities in a fast-paced environment

* Ability to observe, monitor, collect, and record data. Ability to assess the accuracy, validity and integrity of the data Ability to accomplish tasks and processes accurately and completely with strong attention to detail

* Ability to work Independently

** About This Position**

Location: South Wilmington Street Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: Mon - Fri 3:00 pm - 11:45 pm

Hiring Range: $16.16- $21.41

Posting Closing Date: 7:00 pm on 3/1/2022

** What Makes Wake Great**

** Equal Opportunity Statement**

** Background Check Statement**

** Emergency Service Worker Statement**

**What Makes Wake Great**

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

**Background Check Statement**

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

**Emergency Service Worker Statement**

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.