Guest Services Support Specialist - Pridestaff : Job Details

PrideStaff Financial on behalf of a client located in Broward County, FL is seeking a professional who is an expert in communication and can provide top-notch customer service to clients and suppliers. The ideal candidate will have previous experience in corporate housing or hospitality! The schedule is Friday through Monday from 9am-8pm. This position can be remote for applicants in the East Coast.Responsibilities:

• Provide appropriate and correct feedback to clients/support/suppliers by identifying problems; researching answers; following and coordinating service issues from start to finish.
• Process client/support requests according to established policies and procedures.
• Coordinate follow up for all pending welcome letters/inspections/lock box and entry apps
• Monitor all triage tickets and respond accordingly.
• Close out any open service tickets from weekend or reassign to support specialist if necessary.
• Remain involved in resolution until complete support satisfaction.
• Effectively coordinate with appropriate leader for assistance and guidance.
• Respond to support questions, concerns and manage supplier service issues in a timely manner.
• Provide recap of weekend activity for team and any item that need follow up.

Qualifications:

• Hospitality, corporate housing or serviced apartment experience a plus
• Previous customer service experiences a must
• Problem-solving skills, and the ability to think under pressure
• Expert communication and listening skills are a must
• Proficient in Excel, Word, PowerPoint, Email

Must be able to submit to a background check and a drug screen PrideStaff Financial is an equal opportunity employer Compensation / Pay Rate (Up to): $60,000.00 - $70,000.00