Guest Services Specialist - Catholic Charities Diocese of Madison : Job Details

DescriptionThe heart of our mission is to demonstrate Christ's love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.Are you passionate about changing lives and helping others? If so, join the team at The Beacon; a Day Resource Center for people who are experiencing homelessness. The Beacon is the perfect option for those seeking to help their neighbors in need. The Beacon has an immediate opening for a part-time Guest Services Specialist. Our Guest Services Specialists serve as the primary link between guests and the services and resources they need to help them find stability. Developing and maintaining trusting relationships, problem solving systematic hurdles, and being a support while connecting is at the heart of this work. This is an excellent opportunity for individuals seeking part-time work and/or a supplemental income!We offer the following:$20.53/hour.$500 unlimited Employee Referral bonus!Benefits:HealthDentalVisionLife, AD&D, Long Term DisabilityShort Term Disability (working 20+ hours)Accident, Critical and Hospital Indemnity Insurance (working 20+ hours)FSAs and HSA403(b) Retirement Plan (with 6% company match after 1 year) PTO 10 Holidays (working 20+ hours and or direct care)Employee Referral ProgramGuest Services Specialist Principal AccountabilitiesGuest Services:Coordinates and monitors all things essential to quality and efficient delivery of on-site and off-site services and resources to guests at The Beacon; identifying areas of need or improvement and implementing appropriate changes with director's knowledge.Assists guests in accessing community resources to help them find stability.Monitors guests to ensure adherence to the policies and procedures of The Beacon.Builds trusting relationships with guests, assisting them with their individual plans by making referrals to appropriate services, and monitoring their well-being.Helps guests who are dealing with mental health and or substance abuse issues with a trauma-informed approach.Assists with keeping The Beacon in clean, sanitized, and orderly condition.Professional Operations:In partnership with the entire Day Resource Center Team staff and volunteers, this position is responsible for ensuring that the experiences of guests at The Beacon are positive, successful, and empowering.Certifies accurate intake and needs assessment procedures for each guest in compliance with Homeless Management Information Systems (HMIS) for the State of Wisconsin.RequirementsMinimum of 1 year experience working with individuals who are unhoused or have mental health diagnoses or substance use disorders is preferredKnowledge of community resources to assist people who are unhoused is preferredAbility to work weekend shifts.Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.Demonstrates critical thinking, professional judgment, and the ability to work autonomously.Knowledge of Dane County/Madison resources for people who are homeless preferred but not required.Passionate about helping others succeed.Ability to lift 25 to 50 pounds and tolerate medium to physical effort including walking, standing, lifting, stooping, squatting, bending, reaching, pushing, and/or pulling.