Guest Services Specialist - Alston & Bird's : Job Details

THE FIRM As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the 100 Best Companies to Work For for 26 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston & Bird LLP, our foundation is made of trust, reliability, and compassion. JOB DESCRIPTION Interested in joining an engaging workplace with opportunities to make an impact in our everyday operations? Join Alston & Bird as a Guest Services Specialist! You'll support office services, maintain visitor experience standards, anticipate client needs, and collaborate with a motivated team to deliver top-tier experiences. If you're proactive, resourceful, and thrive in a dynamic, fast-paced environment, read more about the position and apply below! ESSENTIAL DUTIES

• Serve as the first point of contact for all scheduled clients and guests of the Firm with a calm, courteous, and professional demeanor.
• Serve as a liaison for attorneys and internal staff within the firm to address client requests/needs quickly and efficiently.
• Act as visiting attorney's concierge by submitting and communicating Red Carpet requests, providing access card distribution and tracking, floor maps, office resources and general directions in the local area.
• Provide responsive, personalized telephone service to all Firm business calls in a calm, friendly, and caring manner.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

• Possessing extensive knowledge of EMS, running reports and updating meeting requests for last-minute additions and troubleshoot scheduling conflicts.
• Possessing extensive knowledge of the Firm's communication systems, reservation systems, and visitor management/guest badging systems.
• Providing support to internal staff and attorneys regarding Atlanta office resources and conference space considerations.
• Processing guest identification and escort throughout the premises in accordance to ISO policies.
• Communicating via email the Atlanta Office Vitals which highlights visitors, upcoming events and Alston Room menu.
• Serving as a resource for inquiries about the Firm and areas of law we support.
• Serving as a liaison between First Responders and Firm Medical Response Team for emergency medical calls.
• Maintaining reception areas to be client ready.
• Providing overtime support as the business needs require, sometimes with little notice.
• Performing other related duties as assigned by supervisor.

SKILLS NEEDED TO BE SUCCESSFUL Organizational and Task Management

• Ability to organize work in a manner that facilitates timely and efficient completion of tasks.
• Ability to learn and adapt quickly to changing situations with minimal planning/information.
• Ability to resolve issues quickly and efficiently.

Communication and Listening Skills

• Strong command of the English language, both verbal and written.
• Ability to effectively utilize verbal and written communication with colleagues, clients, and other individuals.
• Ability to clearly and accurately convey information in a professional and respectful tone with colleagues, clients, and others.
• Ability to share ideas, feedback, and opinions in a constructive and professional manner.
• Ability to listen and be open to learning from other people's advice and observations.

Performance Standards

• Promote a positive attitude about the Firm, your work responsibilities, and the competencies of our department.
• Understand and execute Firm Guest Services Specialist Service Standards outlined on the ABNet Private Site.
• Maintain and follow current policies, benefits, and rules that are posted in the Firm Manual.
• Maintain and follow all mandatory firm requests, training, and compliance documentation (i.e. Security Awareness Training, HIPPA, etc.)
• Presenting a professional appearance and professional attire expected.

EDUCATION AND EXPERIENCE

• Proficiency with Microsoft Suite and skilled in adapting to new tools/software.
• 3+ years' experience with customer service in a professional service environment.
• High School diploma required.

PHYSICAL EFFORT

• Repetitive, substantial movements of the wrists, hands and/or fingers.
• Crouching, kneeling, standing, climbing, stooping, walking, pushing, pulling, and lifting.
• Talking expressing or exchanging ideas by means of spoken word.
• Ability to convey detailed or important spoken instructions to other workers accurately.
• Hearing ability to receive detailed information through oral communication.

EQUAL OPPORTUNITY EMPLOYER Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices. The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned, and requirements may vary from time to time. Professional business references and a background screening will be required for all final applicants selected for a position. If you need assistance or an accommodation due to a disability you may contact [email protected]. Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.