Guest Services Specialist II - North Carolina Staffing : Job Details

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Guest Services Specialist II with Mission Hospital you can be a part of an organization that is devoted to giving back!

Mission Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: comprehensive medical coverage that covers many common services at no cost or for a low copay, additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing, 401(k) plan with a 100% match on 3% to 9% of pay, employee stock purchase plan with 10% off HCA Healthcare stock, family support through fertility and family building benefits, referral services for child, elder and pet care, home and auto repair, event planning and more, consumer discounts through Abenity and Consumer Discounts, retirement readiness, rollover assistance services and preferred banking partnerships, education assistance, colleague recognition program, time away from work program, employee health assistance fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Mission Hospital family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Guest Services Specialist II to help us reach our goals. Unlock your potential!

Performs as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care. Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone. Monitors and provides assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times. Functions as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.

What qualifications you will need: Required Education: High School Graduate / GED, Preferred Education: Associate's degree or above, Required Experience: One year of experience working in customer relations or other public contact field. Experience with accessing information through an automated system. Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses).

Mission Hospital is located in Asheville, North Carolina. This is Mission Health's flagship hospital, licensed for 815 beds. Healthgrades named Mission Hospital as one America's 50 Best Hospitals from 2020-2023. Mission Hospital is in the top 1% of hospitals in the nation for providing the highest clinical quality year over year. Leapfrog Hospital Safety Grade recognized Mission Hospital with an A, nationally recognizing Mission Hospital's achievements in protecting patients and providing safer healthcare. Mission Hospital also earned the prestigious Magnet Designation in November 2020. This is the highest international honor that distinguishes organizations that meet rigorous nursing excellence standards. We are the regional referral center for tertiary and quaternary care. We are the region's only Level II trauma center. Mission Hospital also includes Mission Children's Hospital. The region's only children's hospital - providing 30 pediatric sub-specialists. We're the busiest surgical hospital west of Raleigh, North Carolina. We are the second-busiest in the state. Mission Hospital provides the only open heart and interventional cardiology in the region. We are the only Cyberknife provider west of Raleigh. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that invests in you! We are reviewing applications for our Guest Services Specialist II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.