Guest Services Representative - LaTour Hotels & Resorts : Job Details

The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately. ESSENTIAL FUNCTIONS The GSR: Greets guests warmly and efficiently facilitates their check-in and check-out process. Ensures that welcome and departure calls are being placed in accordance with company standards. Anticipates guests needs and resolves their questions/problems or refers them to the appropriate person for resolution. Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner. Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift. Communicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and gues...Guest Service, Representative, Guest, Retail