Guest Services Representative II - Novant Health : Job Details

Serve as a role model for outstanding service and patient experience Greet and support patients and families during various phases of care with empathy and professionalism Conduct regular rounding and communicate effectively with clinical and support teams within various departments Maintain a safe, welcoming environment and respond quickly to service concerns with immediate recovery Perform clerical duties and coordinate lost and found processes as needed Assist patients with their rights and needs, acting as a trusted hospital partner Qualifications Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Experience: Minimum of two years in a busy healthcare/social work setting, preferred. Three years of Customer Service; Social Work; Clergy; Scheduling; Previous leadership experience, preferred. Licensure/ Certification: Valid state drivers license for facilities where Valet assistance may be needed, required. Additional Skills Required: Presents self i...Guest Service, Representative, Customer Service, Guest, Skills, Retail, Healthcare, Patient