Guest Services Manager - State of North Carolina : Job Details

Clickhereto learn about employeeperksand benefitsClickhereto see the Total Compensation CalculatorApplication ProcessPlease watch our videoherethat walks you through each step of the application process.This position is located at:Hanging Rock State Park1790 Hanging Rock Park Rd,Danbury, NC 27016, USAPrimary Purpose of Position:Do you enjoy leading teams, improving operations, and creating memorable guest experiences? This position is responsible for overseeing daily operations of the park, hotel, and restaurant, ensuring excellence in guest services across lodging, dining, events, and cabin accommodations. You'll play a key role in driving strategic initiatives to boost revenue and efficiency, managing and mentoring staff, and upholding high standards for safety, cleanliness, and service quality. If you're passionate about hospitality and thrive in a dynamic, multi-functional environment, we invite you to lead the way at the Vade Mecum complex.Key Responsibilities included but are not limited to:

• Oversee daily operations of the park, hotel, and restaurant for a high-quality guest experience including rooms and reservations, food and beverage operations, meeting and event coordination and cabin operations.
• Create and implement strategic plans to achieve hotel revenue goals and improve operational efficiency.
• Manage staff recruitment, training, and performance evaluations to foster a motivated and skilled team. Serve as mentor and coach to all hotel staff.
• Ensure compliance with health and safety regulations, as well as park and hotel policies and procedures.
• Monitor financial performance, prepare budgets, and manage expenses effectively.
• Monitor property condition and cleanliness and quality of product and services throughout the hotel and Vade Mecum complex.
• Cultivate relationships with guests, addressing their needs and feedback to improve services

Position/PhysicalRequirements:

• Typical work schedule Monday thru Friday 8:00 am -5:00 pm.

• Must be able to stand for extended periods throughout the duration of the shift.

• Must be able to work a rotating schedule that involves working weekends, holidays and after regular work shifts.

• Must obtain CPR, First Aid, and AED certification within 90 days of employment.

• Must have a valid driver's license issued from within the United States or be able to obtain one within 90 days of employment.

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.Management Preferences:

• Demonstrated experience in customer service in person, via email and/or over the telephone.
• Demonstrated experience using scheduling, reservation, or property management systems.
• Demonstrated experience preparing, managing, or tracking budgets.
• Demonstrated work experience supervising activities and responsibilities of a work unit or larger.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.Bachelor's degree from an appropriately accredited institutionANDtwo (2) years of experience related to the area of assignment;ORan equivalent combination of training and experience.

The North Carolina Division of Parks and Recreationexists to inspire all its citizens and visitors through conservation, recreation and education.

Conservation:To conserve and protect representative examples of North Carolina's natural beauty, ecological features, recreational and cultural resources within the state parks system;

Recreation:To provide and promote safe, healthy and enjoyable outdoor recreational opportunities throughout the state; and

Education:To provide educational opportunities that promote stewardship of the state's natural and cultural heritage.

To explore NC State Parks visit: https://www.ncdcr.gov/things-to-do/state-parks

TheNorth Carolina Department of Natural and Cultural Resources (DNCR)takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!_____________________________________________________________________________________The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.Be sure to complete the application in full.Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. See Resume or See Attachment willNOT be accepted.Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the Work Experience section of the application, to support your answers.If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.Degree/College Credit VerificationDegrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.Veteran's and National Guard PreferenceApplicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. ADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.Employment EligibilityIt is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

Sign On Bonus Eligibility

To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system, subject to the State Human Resources Act.NEOGOV Technical AssistanceIf you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NEOGOV Help Line at 855-###-####.

CONTACT INFORMATION:N.C. Department of Natural and Cultural ResourcesDivision of Parks and RecreationKenedi Small121 W. Jones Street, Raleigh, NC 27601Phone: 919-###-####[email protected]#J-18808-Ljbffr