Guest Services Manager - The Madison Hotel : Job Details

Join to apply for the Guest Services Manager role at The Madison Hotel

3 days ago Be among the first 25 applicants

Join to apply for the Guest Services Manager role at The Madison Hotel

Get AI-powered advice on this job and more exclusive features.

This range is provided by The Madison Hotel . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $25.00/hr

Job Title: Guest Service ManagerDepartment: Front Office / Guest ServicesReports To: Director of Hotel Operations.Location: The Madison HotelJob SummaryThe Guest Service Manager is responsible for overseeing and ensuring the delivery of exceptional guest experiences. This role manages front desk operations, guest relations, concierge services, and ensures all guests receive prompt, courteous, and efficient service. The Guest Service Manager acts as the main point of contact for guest issues, manages staff, and implements policies to enhance overall guest satisfaction.Key Responsibilities

• Supervise front desk.
• Ensure a smooth check-in/check-out process and handle VIP guests or special requests.
• Resolve guest complaints and concerns in a professional and timely manner.
• Train, coach, and schedule guest service team members.
• Monitor guest feedback through surveys, reviews, and direct interactions; implement improvements as needed.
• Maintain strong knowledge of hotel products, services, amenities, and local attractions.
• Ensure front office operations comply with company policies, procedures, and standards.
• Work closely with housekeeping, maintenance, and other departments to meet guest expectations.
• Support revenue-generating initiatives such as room upgrades and upselling.
• Pre-assigning rooms for VIPs, Corporate groups ect.
• Checking for Guest/ group preferences and requests.
• Prepare Schedule two weeks in advance (Posted on Sundays Preferably)
• Train all new employees and assist with on boarding .
• Complete Employee action form for new hires, termination and voluntary leave employees.

Qualifications

• High school diploma or equivalent
• Minimum 2-3 years of experience in a supervisory guest services role
• Excellent communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Proficient in hotel management systems (e.g., Infor HMS, TravelClick, etc.)
• Flexible schedule, including nights, weekends, and holidays

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesHospitality

Referrals increase your chances of interviewing at The Madison Hotel by 2x

Sign in to set job alerts for “Guest Services Manager” roles.

West Caldwell, NJ $65,000 - $75,000 1 week ago

Piscataway, NJ $112,000 - $150,000 2 days ago

Asst. General Manager- Marriott Property - Northern NJ

Livingston, NJ $75,000 - $85,000 2 days ago

Scotch Plains, NJ $20,000 - $30,000 7 months ago

Fairfield, NJ$70,000.00-$70,000.004 days ago

Perth Amboy, NJ$35,000.00-$52,000.007 months ago

Harrison, NJ$70,000.00-$72,000.001 month ago

Guest Experience Supervisor - Bubble Planet

East Rutherford, NJ$21.75-$21.753 days ago

Assistant General Manager - Morristown, New JerseyCustomer Service Order Management - RemoteFront Desk Supervisor | The Park Hotel | East Rutherford, NJFront Desk Supervisor Courtyard by Marriott Lyndhurst, NJ -Open Availability RequiredAssistant General Manager for USL 2, USL W League and MLS NextCUSTOMER SERVICE MANAGER - Midlantic Region

Little Ferry, NJ$100,000.00-$140,000.002 weeks ago

Front Desk Supervisor - HILTON PARSIPPANYQuick Service Restaurants (QSR) Assistant General Manager - FUTURE OPPORTUNTIES

Fairfield, NJ $160,000 - $250,000 1 week ago

Assistant General Manager - Somerset County, NJAssistant General Manager - Essex County, NJAssistant General Manager - Middlesex County, NJ

South Plainfield, NJ $50,000 - $55,000 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr