Lobby Ambassador (On-Call)Hourly Compensation: $23.25 Non-Exempt, Overtime Eligible BENEFITS: This position is eligible for:
WHY THE RENAISSANCE SEATTLE HOTEL? Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask why ? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the why in you. If you've got authentic style, a natural curiosity, and a warm way with people, then come live the Renaissance way.... live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone... We're looking for YOU! Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Concierge, Front Office Supervisor, Front Office Manager or more? We'll support you all the way. ABOUT OUR MANAGEMENT COMPANY
- The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. The company built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come
- Ownership is also the management company - No red tape
- The company values longevity - half of our team has been with us 5+ years
ABOUT OUR HOTEL
- 4th largest hotel in Seattle with 557 rooms, 28,000 sq. ft of meeting space
- Stable operation - hotel has never been sold
- Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year
- Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return
- Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton
Position Summary As a Lobby Ambassador at the Renaissance Seattle Hotel, you will serve as the face of the hotel, delivering exceptional service and creating a memorable first impression for our guests. This highly visible role requires an individual who is warm, engaging, and genuinely passionate about hospitality. The Lobby Ambassador plays a vital role in ensuring our guests feel welcomed, supported, and well-informed throughout their stay. Primary Responsibilities: • Welcome and engage with all guests entering the lobby, ensuring a warm and professional first impression • Serve as a knowledgeable resource for guests by providing accurate information about hotel services, amenities, and local attractions • Maintain a well-organized and inviting lobby environment that reflects Marriott brand standards • Assist in managing guest traffic during high-volume periods and group arrivals • Support front desk, bell, and valet teams by coordinating guest flow and facilitating communication between departments • Identify guest needs proactively and offer assistance before being approached • Effectively handle guest concerns or complaints, ensuring prompt resolution and escalation when appropriate • Deliver personalized recommendations to enhance the overall guest experience • Communicate consistently and effectively with relevant departments to meet guest expectations • Uphold Marriott's grooming, uniform, and professional behavior standards at all times Qualifications & Requirements: Previous experience in a hospitality or guest-facing role is preferred • Outstanding interpersonal, communication, and problem-solving skills • Genuine passion for delivering exceptional guest service • Ability to remain composed and professional in a fast-paced environment • Familiarity with Marriott brand standards is an advantage • Flexible availability, including weekends and holidays, is required Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. Washington State is an at-will state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires.
