Guest Services Director - Completecareheritage : Job Details

• Full Time
• 1st Shift
• MOD Rotation Required
• Experience In Geriatric Care Is Preferred.

Complete Care at Heritageis a pillar in the community of Baltimore, MD.We approach every day with one goal:To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Why work for us?

• You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.
• We are committed to your growth and success.
• Come join employees who have become family!
• Work today, get paid today!

Now Hiring: Guest Services Director- A flexible, resident-focused position that ensures the needs of residents are met or exceeded by performing a wide variety of customer-focused tasks that vary with facility needs.

Responsibilities:

• Work closely with the Admissions, nursing staff, dietary, activities, and Social Servicesto assist in the transition of new residents and their families to the facility.
• Chart Document any applicable required care and/or socialization, answer call lights and handle residents' needs as appropriate within their scope of abilities.
• Communicate appropriately with Nurses and Aides regarding resident's needs (i.e. medication requests, toileting, dietary needs, and any other requests that require special licensing/certifications to perform).
• Participate in resident individual and group activities.
• Complete other duties as requested by the Administrator and/or Director of Nursing.

Qualifications:

• Ability to work independently or part of a group.
• Computer knowledge.
• One year experience in a customer service position.
• Experience in working with vulnerable adult population or equivalent.
• Specialized training or experience in geriatric care or gerontology is desirable.
• Must have High school Deploma or equivalent, and be able to pass a background test.

Complete Care atHeritageis an equal opportunity employer.

Now Hiring: Guest Services Director

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7.25.25