Guest Services - Citizens House of Blues Boston - Live Nation Entertainment : Job Details

Greet guests as they enter and exit the venue. Communicate venue policies and procedures to guests as they enter the venue. Be proactive to ensure the guests have an exceptional experience. Act as a helpful customer facing staff member, being able to answer questions about the venue regarding upgrades, purchasing tour merch, and ADA accommodations. Direct restroom and coat check lines to shorten guest waiting times. Be the primary point of contact in resolving guest concerns. Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty. Report maintenance and cleaning issues to the appropriate department manager. Assist in other departments to support staffing levels during peak or break times. Support VIP programs as directed by a manager or supervisor on duty. Set-up and break down stanchions, tables, signage, etc. in areas inside & outside the venue. Adhere to the buildings safety & security protocols to ensure the safety & security of guests...Guest Service, Guest, Retail, Manager