Guest Services Associate - Dream Golf Resorts : Job Details

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

The Guest Services Associate supports the Guest Services Manager by coordinating transportation logistics and ensuring the smooth handling of guests' belongings. Based at Clark's Cabin, a central area for storing, delivering, and tracking items such as overnight luggage and golf clubs, you will contribute to a seamless and exceptional experience for our guests throughout their stay.

• Welcome the Guests: Greet each guest with a warm, friendly attitude and assist with their luggage and transportation needs.
• Coordinate Logistics: Ensure smooth pickup, storage, and delivery of guests' golf bags and personal belongings, working closely with the Front Desk.
• Answer Inquiries: Provide personalized information and assistance to guests, addressing their needs to ensure a seamless stay.
• Assist with Rentals: Help guests with the rental process for fat-tire bikes, kayaks, paddle boards, and other outdoor gear, ensuring timely delivery.
• Support Shipsticks: Assist with Shipsticks pick-ups and drop-offs, ensuring efficient processing of all orders.
• Maintain Cleanliness: Keep the Guest Services area organized, neat, and ready for each guest's arrival.
• Lead When Needed: Take charge and oversee operations in the absence of the Guest Services Supervisor.

• Friendly & Professional Demeanor: Your positive, approachable attitude ensures guests feel at ease and well taken care of.
• Strong Organizational Skills: You efficiently manage multiple tasks, keeping the workspace organized and ensuring smooth operations.
• Strong Communication Skills: You communicate clearly with both guests and team members, ensuring effective coordination.
• Problem-Solving Ability: You handle various tasks simultaneously, offering solutions in a fast-paced environment.
• Attention to Detail: You ensure that every guest need is met and every detail is carefully attended to.
• Team Player: You collaborate with others and assist wherever needed to enhance the guest experience.
• Flexibility & Availability: Shifts typically fall between 1-9 pm, with occasional daytime and weekend shifts, through the end of October.
• Requirements: Applicants must have a valid driver's license and successfully pass both a background check and drug screening.

You'll work in both indoor and outdoor environments, experiencing the beauty of naturerain or shine. Be prepared for the elements and active physical work, including lifting, standing, and moving guests' belongings. You'll receive proper training to navigate these conditions safely.

• Golf Privileges
• Retail & Restaurant Discounts
• Employee Meal Program
• Uniform Allowance
• Employee Assistance Program Canopy

Full-Time Seasonal, Hourly, Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer