Guest Service Representative - SP+ (SP Plus) : Job Details

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. You just drive in and drive out. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to power checkout-free experiences and give back time to everyday living, working, and playing.

What do I do as a Guest Service Representative? You will be an integral part of the warm welcome and farewell process.

Some Duties Include

• Greeting all guests entering or exiting the hotel or garage, displaying 5 star/diamond standards.
• Collecting valet parking fees using the latest technology and parking software.
• Answering phones with a smile.

Notes

This job posting does not include the full range of functions/duties of the position. Associates may be required to perform other job-related duties as assigned by their supervisor, including at the corporate office. This document does not create any employment contract, other than an at-will relationship. A full job description is available upon request.

Essential Qualifications

• Ability to smile, acknowledge, greet and extend a warm welcome to each customer.
• Ability to maintain a high standard of cleanliness of work area, personal appearance, and organization.
• Ability to communicate effectively in English in both written and oral forms.
• Must be at least 18 years of age.
• Professional appearance and demeanor.

Physical Requirements

• Ability to sit or stand for extended periods (up to 68 hours, with breaks).
• Ability to answer the telephone and speak with guests to provide directions, record ticket numbers, or provide overall customer service.
• Ability to manually calculate rates without a calculator or fee computer.
• Ability to work outside and withstand extreme temperatures.
• Ability to use hands and arms in repeated motions (making change, etc.).

Classification

Non-exempt; Hourly wage.

SP+ Hospitality is an equal opportunity employer committed to recruit, hire, train, and promote without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other protected characteristics. SP+ Hospitality does not tolerate harassment or retaliation against any employee or applicant for exercising EEO rights.

USA Parking will provide reasonable accommodations during interviews for individuals with disabilities upon request. Please email your accommodation request to [email protected].

Right to Work Poster: SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess candidacy. Data collected may be retained for use in evaluating qualifications. For questions about data retention or accommodations for NYC applicants, contact [email protected].

US-FL-MIAMI

• Entry level

• Full-time

• Other

• Facilities Services