Guest Service Representative AFTER SCHOOL/WEEKENDS - Nothing Bundt Cakes : Job Details

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! The Nothing Bundt Cakes (NBC) Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Joy Creator is the First point of brand contact in our bakery and serves in an essential role to engage andbring joy to our guests, create a memorable experience and leave a positive, lasting impression. The. Joy Creator embodies NBC core values and demonstrates a strong commitment to guest satisfactionas well as excellence and efficiency in the workplace. Accountabilities/ Duties: - Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm todetermine interests and needs, and follows NBC Sweet Steps of Service to create a superiorguest experience. - Maintains strong product knowledge to educate guests on NBC cake distinction, size andflavor profile options, pricing, special promotions, ...Guest Service, Representative, School, Service, Weekend, Bakery, Restaurant