Guest Service Agent - Maryland Staffing : Job Details

The Inn at Chesapeake Bay Beach Club is looking for a Guest Service Agent to join our team. The Guest Service Agent will be the first point of contact for our guests and clients at our hotel. This is a part-time non-exempt position to work weekends.

Responsibilities:

• Greet and welcome guests
• Maintain room availability
• Collect and distribute messages for guests
• Prepare bill and collect payments for visits
• Assists in solving billing discrepancies
• Confirm reservations
• Process check ins/outs
• Answer/process all guest calls/request in timely fashion
• Run daily reports
• Count and verify bank
• Coordinate rooms for check in with housekeeping
• Answers inquiries regarding hotel area and services
• Educates guests about the layout of the property
• Offers to make reservations for Knoxie's Table and/or The Spa
• Informs guests of any special events that may be happening during their stay and offers to make reservations
• Secures the privacy of the guests
• Maintains a clean and tidy front desk/lobby area
• Arranges for transportation
• Maintain hotel records

Competencies:

• Technical Capacity
• Personal Effectiveness/Credibility
• Organization Skills
• Stress Management/Composure
• Multi-task Oriented
• Collaboration Skills
• Thoroughness
• Communication Proficiency

Compensation: Hourly part-time $16.00 - $18.00 an hour.

Work Environment: This job operates in a professional environment. This role uses standard office equipment such as computer phones, photocopiers, filing cabinets and fax machines. Physical Demands: This is largely a sedentary role, however, would require the ability to lift up to 20 pounds, open file cabinets, bend, stand and climb steps as necessary.