Guest Service Agent - DKN Hotels : Job Details

Guest Service Agent

DKN Hotels

Job Location : Dana Point,CA, USA

Posted on : 2025-08-13T14:12:17Z

Job Description :

Join to apply for the Guest Service Agent role at DKN Hotels.

**Essential Functions and Responsibilities** of the job include but are not limited to:

  • Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Communicate effectively with guests and team members.
  • Greet arriving guests and complete check-in procedures to ensure guest satisfaction.
  • Facilitate guest departures by closing accounts and managing room availability.
  • Handle cash, receipts, and guest accounts accurately at the front desk.
  • Answer inquiries, accept reservations, and communicate hotel rates and information professionally, using suggestive selling techniques.
  • Maintain good guest relations by staying informed about hotel and area functions.
  • Operate PBX equipment for calls, wake-up services, and guest communication.
  • Manage cash and credit transactions responsibly.
  • Process guest mail, messages, and faxes promptly.
  • Contribute to department communication and operations.
  • Deliver DKNs Home Away From Home experience.
  • Perform other duties as assigned by management.

**Supervisory Responsibility:** None

**Independent Judgment:** Often within management guidelines and company policies.

**Working Conditions:** Front desk/lobby area, access to entire property.

**Knowledge/Education/Experience:** Minimum 1 year or related experience preferred; knowledge of hotel front desk operations desirable.

**Skills/Abilities:** Good customer service, communication skills, attention to detail, organizational skills, basic accounting, typing, computer skills, dependability.

**Physical Requirements:** Standing, walking, sitting, bending, reaching, lifting up to 20 lbs.

**Additional Comments:** Emphasize safety, security, and living DKN values. Be friendly and courteous always.

**Job Details:** Entry level, Part-time, Hospitality industry.

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