Guest Relations Coordinator - The Breakers : Job Details

Job Summary: The Guest Relations department at The Breakers is seeking a talented and dedicated individual to join our team as a Coordinator. This role combines the responsibilities of the Front Desk, Concierge, and Call Center to provide exceptional guest service. As a Guest Relations Coordinator, you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests. Qualifications: - Strong organizational skills and attention to detail are essential for success in this role. - Proficiency in computer systems and software is required. - Excellent written and verbal communication skills are necessary for effectively engaging with guests. - A proactive and self-motivated mindset is essential for self-development and growth. - The ability to work in a fast-paced environment and prioritize multiple tasks is crucial. - A flexible schedule, including availability on holidays and weekends, is required. Responsibilities: - Serve as the main point of contact for guests, providing exceptional service and assisting with inquiries and requests. - Manage guest check-in and check-out processes, ensuring accuracy and efficiency. - Coordinate guest transportation, dinner reservations, and other concierge services. - Respond to phone calls and emails in a professional and timely manner. - Maintain accurate guest records in the computer system. - Handle guest complaints and ensure appropriate follow-up and resolution. - Collaborate with other departments to ensure seamless guest experiences. - Stay up-to-date with local attractions, events, and services to provide recommendations to guests.