Guest Reception Representative - Hilton Hotels : Job Details

Job DescriptionAs a Guest Reception Representative you would be responsible for:

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

ResponsibilitiesAs a Guest Reception Representative you would be responsible for: Greet guests warmly and professionally, whether in person or over the phone.

• Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.

Why do Team Members Like Working for us?

• Full-time benefits starting on Day One! Medical, Dental, Vision, 401K, Paid Sick Time, and more!
• Work life balance- PTO
• Advancement Opportunities
• Tuition Reimbursement
• Our Team Member Travel Program with deeply discounted rates

QualificationsTo fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent
• 1 year of general office experience.
• 1 year of Customer Service experience
• Intermediate knowledge of MS Office applications
• Must be willing to work weekends

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Timeshare industry experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.