Guest Experience Coordinator Twin Farms - Twin Farms : Job Details

Job Description

Compensation: $22–$25 per hour

As a Forbes Five-Star Relais & Châteaux property, Twin Farms is dedicated to delivering unparalleled, highly personalized service to every guest. The Guest Experience Coordinator plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.

In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.

Key Responsibilities

• Greet and welcome guests upon arrival with warmth, professionalism, and grace

• Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication

• Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest's preferences

• Respond promptly and thoughtfully to guest inquiries, requests, or concerns

• Assist with logistics such as transportation, luggage handling, and guest room readiness

• Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries

• Support the team in ensuring all guests depart with a sense of delight and lasting connection

Knowledge, Skills & Abilities

• Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail

• Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities

• Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions

• Ability to complete tasks thoroughly and independently, with reliable follow-through

• Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally

• Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction

• Familiarity with basic vehicle operation and safe driving protocols

• Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods

Qualifications: Qualifications

• Valid driver's license with a clean driving record

• High School diploma or equivalent required

• Prior experience in luxury hospitality, concierge services, or guest-facing roles preferred

At Twin Farms, we believe that great service is both an art and a commitment to excellence. If you are passionate about hospitality, detail-oriented, and inspired by the opportunity to create unforgettable guest experiences, we would love to hear from you.

Additional Information

Benefits

At Twin Farms, we are proud to offer a comprehensive benefits package that supports the well-being and long-term success of our team members. Benefits include:

• Up to 4 Weeks of Paid Time Off , plus separate Paid Sick Leave

• Holiday Pay and Overtime Compensation

• Employer-Sponsored Health & Vision Insurance

• Life Insurance Coverage

• 401(k) Retirement Plan with Employer Matching

• Complimentary Daily Staff Meal prepared by our culinary team

We are committed to creating a workplace where our team feels valued, supported, and inspired to grow.

STANDARD SPECIFICATIONS

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

Compensation: $21-$21