Guest Experience Coordinator - the goodkind group, llc : Job Details

Guest Experience Coordinator – Respite Program

*** Current or prior registration as a Certified Nurse Assistant (CNA), Home Health Aide (HHA), or Personal Care Worker (PCW) is required

Location: New York, NY

Schedule: 6 positions available (Full-Time and Part-Time)

We are seeking Guest Experience Coordinators to join a new respite program that offers temporary, supportive housing for individuals in need of short-term, non-clinical care. This role is ideal for those with a background in caregiving and a passion for helping others in a residential setting.

Shift Availability:

• Full-Time (Monday–Friday):
• Day (8am–4pm), Evening (4pm–12am), Overnight (12am–8am)
• Part-Time (Saturday & Sunday):
• Day (8am–4pm), Evening (4pm–12am), Overnight (12am–8am)

The Guest Experience Coordinator (GEC) is responsible for overseeing shift operations, providing direct support to guests, and leading a small team of associates and volunteers. This role ensures a safe, welcoming, and well-coordinated environment for all guests, working closely with various departments including guest services, support staff, facilities, and housekeeping.

Key Responsibilities:

• Lead daily shift operations and support front desk functions
• Supervise and assist Guest Experience Associates and volunteers
• Provide minimal support with daily living tasks as needed
• Assist with guest check-ins, room readiness, and orientation
• Monitor guest safety and ensure access to necessary supplies or services
• Handle shift reports, incident documentation, and guest communication
• Support implementation of guest activities and programming
• Act as the emergency contact when a supervisor is not present
• Provide basic first aid or life support when necessary (training provided)

Required Qualifications:

• Current or prior registration as a Certified Nurse Assistant (CNA), Home Health Aide (HHA), or Personal Care Worker (PCW)
• At least one year of experience supporting individuals in licensed care settings (e.g., shelters, supportive housing, treatment facilities)

Preferred Experience:

• Previous shift or team leadership experience
• Strong communication and interpersonal skills
• Familiarity with facility management tools or guest tracking systems
• Ability to remain calm, resourceful, and empathetic in a fast-paced environment

This is a hands-on, guest-facing role ideal for someone who is reliable, service-oriented, and comfortable supporting individuals with varying needs. Join a growing program and help deliver compassionate, respectful care to those who need it most.