Guest Experience and VIP Ambassador - Atrium Hospitality : Job Details

Hotel: Stamford Hilton, 1 First Stamford Place, Stamford, CT 06902

Compensation Range: $22.50

Job Description:

Responsibilities:

Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.

Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.

Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.

Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.

Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.

Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.

Take the initiative to greet guests in a friendly and warm manner.

Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.

May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.

Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.

Other duties as assigned

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverage Medical, dental, and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atrium's community service and volunteer programs.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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