Guest Experience Agent (Front Desk) - Remington Hospitality : Job Details

$23/hr.

Check guests in and out, while providing a welcome and acknowledging all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support the team to reach common goals.

Comply with quality assurance expectations and standards.

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost savings.

Stand, sit, or walk for an extended period or an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.

Promptly, accurately, and efficiently know how and where to post all charges.

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those that are not performed often.