Guest Communication/Reservations Specialist - Four Seasons Hotels & Resorts : Job Details

Are you excited about acting as a main voice of the hotel and proving exceptional quality service to the hotel guest? It is more than speaking with the guest, but rather ensuring guest stays is flawless and representing as an ambassador of guest communication. Four Seasons Hotel Boston is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do. The Guest Communication Specialist will be responsible for greeting and interacting with all guests, current and future, staying at the hotel, and ensuring their stay is flawless. You will ensure that guest needs are communicated properly to the appropriate department and follow up to make sure that requests have been handled. Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner. Manage a large amount of phone calls and be able to always maintain a warm and friendly demeanor. The potential candidate must be able to analy...Reservations, Guest, Communication, Communication Specialist, Specialist, Hotel