Group Product Manager, Direct to Consumer Experience - Zip : Job Details

Group Product Manager, Direct to Consumer Experience

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Overview

A strategic product leader with a track record of scaling consumer experiences, from onboarding through engagement and retention, using data-driven insights to drive personalization, simplify journeys, and ensure regulatory compliance. You will drive cross-functional collaboration to deliver seamless, high-impact experiences across mobile, web, in-store, and support channels.

Responsibilities

• Define and execute the strategy for Zip's mobile app and direct-to-consumer experiences.
• Balance customer needs with business impact to unlock growth and engagement.
• Lead cross-functional efforts to deliver onboarding, checkout, and post-purchase experiences that keep customers returning.
• Own the evolution of our mobile app to become the everyday destination for managing payments, discovering offers, and accessing credit responsibly.
• Improve self-service support, transparency, and control across consumer touchpoints to increase satisfaction and reduce friction.
• Champion the use of intelligent automation, behavioral insights, and experimentation to create smarter, context-aware experiences.
• Prioritize a roadmap that supports near-term improvements and long-term strategic investments in consumer value, engagement, and monetization.
• Collaborate with Marketing, Risk, Legal, and Compliance to ensure regulatory, brand, and operational alignment.
• Present updates to senior leadership and cross-functional partners to influence direction and gain buy-in.

What You'll Bring To The Team

Education & Training:

• Bachelor's degree in a relevant field (e.g., Business, Design, Computer Science, Psychology). MBA or equivalent preferred.
• Completion of a formal Product Management training program is a plus.

Experience:

• 8–10+ years of product management experience, including at least 3–5 years in a leadership role driving B2C or consumer-facing products.
• Proven success owning and scaling mobile-first consumer experiences (iOS, Android, Web) with measurable impact on acquisition, engagement, or retention.
• Deep understanding of user behavior, app UX patterns, mobile analytics, and lifecycle optimization (onboarding, push notifications, loyalty).
• Experience in fintech, e-commerce, or digital platforms, preferably with exposure to payments, credit, or regulated services.
• Ability to lead high-performing teams, influence stakeholders, and collaborate across disciplines with empathy and clarity.
• Strong experience with A/B testing and experimentation frameworks and a track record of data-informed product decisions.
• Demonstrated experience incorporating AI into consumer experiences or product operations.

Leadership

• Inspiring product leader who can align teams and partners around a common vision.
• Customer-obsessed mindset with a passion for tackling challenges and delivering value.
• Proven ability to mentor and develop product managers.
• Data-driven decision maker who balances strategic objectives with practical execution.

Mindset

• Strategic thinker balancing short-term wins with long-term product growth and scalability.
• Adaptable and results-oriented, thrives in fast-paced, agile environments.
• Proactively uses AI in day-to-day product management.

What You'll Get In Return

Zip is a place where you'll get out what you put in. We move at pace in a new sector, empowering you to make big things happen quickly and feel supported to be yourself and grow your skills and career.

Benefits we offer:

• Flexible working culture
• Incentive programs
• 20 days PTO per year
• Generous paid parental leave
• Leading family support policies
• 100% employer-covered insurance
• Midtown office with casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Pay and disclosure: The base salary for this position is $195,000–$205,000, with additional compensation potential based on location, experience, and performance. Zip also offers a full range of medical, financial, and other benefits. The total compensation package may include a bonus and/or equity awards, in addition to other benefits. Zip participates in the federal government's E-Verify program.

Be a part of a team that reflects the diversity of our customers. We are an equal opportunity employer and are committed to inclusive recruitment processes. If adjustments are needed to ensure a fair experience, please let us know.

About Zip

Zip Co Limited (ASX: ZIP) is a digital financial services company offering payments and credit solutions that connect customers and merchants in ANZ and the Americas. Our values are Customer First, Own It, Stronger Together, and Change the Game.

Note: I acknowledge by clicking Submit Application , that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms.

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Zip participates in the federal government's E-Verify program.

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