Group Director, Client Experience - Assembly : Job Details

About Us

We are Assembly,a leading global omnichannel media agency that merges data, talent, and technology to catalyze growth for the world's most esteemed brands. Our holistic approach weaves together compelling brand narratives with a comprehensive suite of global media capabilities, driving performance and fostering significant business expansion. Our initiatives are powered by STAGE, our proprietary operating system, and executed by a dedicated global team of over 2,300 professionals across 35 offices worldwide. Committed to purposeful action, we lead the way in social and environmental impact within the agency realm. As a proud member ofStagwell, the challenger network designed to revolutionize marketing, Assembly continues to set new standards of excellence.

ICYMI:Assembly wasnamedCampaign's 2025 Most Innovative Agency and Sustainability Standout and2024 Media Agency of the Year. Our innovative work has also earned prestigious accolades, including The Webby Awards,Effies, and Cannes Lions.

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Overview

Assembly is seeking aGroup Director, Client Experienceto lead one of our most dynamic global client relationships. Acting as the connective tissue acrossfive global regions(North America, APAC, EMEA, LATAM, and MENA) andtwo sides of the client's business (brand and eCommerce), this role requires a visionary client partner with proven experience inguiding global enterprise clientsand driving transformation through media, data, and technology. This leader will be responsible for client satisfaction, team performance, and growth strategy across complex international operations. You'll partner closely with senior stakeholders to deliver integrated, high-impact media strategies, and build a culture of collaboration, innovation, and accountability

Responsibilities

• Serve as the senior strategic lead and trusted partner across multiple global markets and business units
• Build strong, executive-level client relationships across both brand and eCommerce divisions
• Drive global account coordination, ensuring consistency, collaboration, and knowledge-sharing across all regional teams
• Lead the integration of media, tech, and data to deliver strategic, scalable marketing solutions
• Oversee the delivery of high-quality work across multiple markets and disciplines, ensuring alignment with client business objectives
• Partner with analytics and media teams to define KPIs, establish reporting cadences, and continuously optimize performance
• Lead and mentor cross-functional internal teams, ensuring strong talent development and operational excellence
• Collaborate on new business initiatives and contribute to overall agency growth through organic and net-new opportunities
• Stay current on global media trends and platform innovation to bring thought leadership to clients and internal teams

Benefits

Why Assembly?

• We care about your growth – we offer competitive salaries and annual compensation review
• We recognize and celebrate your success…all the time! Whether it's through company meetups, employee recognition programs, or just a regular day, we make sure our people's achievements are known and appreciated
• We're truly a people-first organization. That's why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies
• We have a hybrid in-office/remote working policy that focuses on bringing people together in-person when it's needed most, i.e., team strategy brainstorms, learning & development opportunities, and company meetings
• We care about social and environmental Impact – we have dedicated Impact Champions who collaborate globally to make sure we're leaving the world better than we found it
• We have an amazing group of Employee Resource Groups who form close knit communities and are committed to guiding the agency to become more inclusive, diverse, and representative of the world around us
• We're part of Stagwell, the challenger network built to transform marketing. We're nimble and digital-first, and we're quickly growing to take on the biggest legacy hold cos

In addition to medical, dental and vision coverage, we offer a generous PTO plan, 401k program, comprehensive family planning benefits (including paid parental leave), and pre-tax commuter benefits. Benefits/perks may vary depending on the nature of your employment with Assembly and the location where you work.

Qualifications

• 8–10+ years of experience managing complex, multi-market client relationships at an agency or global brand
• Demonstrated success in leadingglobal enterprise clients, ideally across both brand and eCommerce sectors
• Strong fluency in omni-channel media, digital platforms, data strategy, and emerging tech
• Proven experience aligning global strategy with regional execution in matrixed organizations
• Exceptional communication and leadership skills, with a track record of growing high-performing teams
• Highly collaborative, entrepreneurial, and resilient in dynamic client environments
• Strong analytical mindset, with ability to translate performance data into strategic decisions
• Bachelor's degree required; advanced degree a plus

Equal Opportunities

At Assembly, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, status as a protected veteran, among other things, or status as a qualified individual with disability. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. EEO Employer M/F/Vet/Disabled.

Compensation (Text Only)In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $130,000 - $160,000USD. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.#J-18808-Ljbffr