Global Quality CAPA Lead - Church & Dwight : Job Details

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Role Summary

Reporting to the Global QMS Head (change control, document control/training, CAPA, validation), the Global Quality Area Head is responsible for leading the development and implementation of a technical QMS area CAPA) of Church & Dwight's global Quality Management System for all Church & Dwight sites globally. The position ensures all applicable regulations & standards across all 15 Power Brands, in Medical Devices, Drug / Homeopathics, Food / Feed / Specialty Products Division (SPD), Nutritional Supplement, Cosmetics, and Household regulatory classifications, and all regions (globally) are up-to-date, aligned, understood and followed by all functions involved in GMP activities, including R&D, Supply Chain, Marketing, Legal, Sales, and IT. This position is responsible for setting the direction, gaining alignment and implementing globally harmonized processes, including electronic systems, standardized metrics for reporting to the ELT, impacting over all global sites. The role also represents the QMS system in conversations with IT to drive system enhancements to enhance CAPA performance and compliance. This position is responsible for influencing all levels of management, including the ELT, of business needs to ensure an appropriate level of quality and compliance risk across Church & Dwight.

Role Accountabilities and Responsibilities

• Act as the Global Process Owner for CAPA, ensuring effective design, implementation, and continuous improvement of processes aligned with business objectives and industry standards.

• Develop global training programs and implement change management strategies to ensure consistent and smooth CAPA process transitions across all locations.

• Collaborate with IT to select and optimize electronic QMS tools, ensuring they support efficient CAPA execution and integration into existing systems.

• Identify and mitigate process risks, establish issue escalation pathways, and lead root cause analyses to address and resolve CAPA system and process-related challenges.

• Work cross-functionally with different departments such as Operations, R&D, Regulatory, IT, and Legal to enhance CAPA process outcomes and maintain alignment with organizational goals.

• Establish standardized metrics for CAPA reporting to the Executive Leadership Team (ELT), ensuring that CAPA performance and compliance are effectively communicated and understood.

• Support regional and site leaders in CAPA training and implementation, fostering a unified approach to quality and compliance.

• Advocate for necessary resources and support to ensure teams are equipped for continuous CAPA improvements and success.

• Mentor and develop regional or site process leads, building a strong foundation for ongoing CAPA effectiveness and improvement.

Education and Experience

• University's degree from an accredited institution in a related field

• Professional typically with over 8 years technical experience and a demonstrated track record

• Transitioning to Generalist in at least 1 area: Consumer products, medical device, food, dietary supplements or pharmaceutical

• Contributions focused on some strategic initiative as well as functional execution elements; starting to work independently and transition to people management

• May be consulted internally as an expert in the area of functional expertise

Skills and Competencies

• Practical understanding, interpretation, and application of ISO13485, MDSAP.

• Excellent verbal and written skills; able to analyze, define and effectively convey difficult and complex issues in a way that accurately and persuasively communicates issues to internal and external stakeholders, including Senior Management.

• Ability to prioritize and to handle multiple projects simultaneously.

• Ability to work with all levels of management and to build relationships across disciplines.

• Excellent influence, persuasion, communication, and presentation skills.

Strategy and Functional Expertise

• Demonstrates ability for strong process ownership

• In-depth understanding of CAPA program with problem solving mindset

• Possesses strong knowledge of Good Manufacturing Practices (GMPs) and understands the interactions between various processes.

• Demonstrates ease in documenting and mapping processes effectively on paper.

• Knowledge of policies, procedures and metrics

• Standard computer based software knowledge

• Keeps accurate documentation and submits detailed reports to appropriate executives

• Skills in data analysis to report and present effectiveness of business processes

• High attention to detail, organization and accuracy

• Math abilities and working knowledge of data analysis/statistical methods

Leadership and Influence

• Well organized and demonstrates forward leaning and high initiative

• Ability to influence cross functionally to deliver against business goals and objectives

• Leads and directs strategic programs focused on meeting regulatory company requirements

• Manages and develops other members of the team

• Mentors others in technical areas of expertise

• Demonstrates broad business orientation

• Shows personal commitment to the vision and creates energy and optimism

Program Development/Program Management

• Tests, confirms and/or improves processes to ensure they are in control and being followed

• Monitors project progress and sets deadlines and budgets

• Solves issues quickly and efficiently

• Ensures Stakeholder Satisfaction

• Delivers project tasks on time

• Works cross-functionally to identify and communicate regulatory requirements

• Works cross-functionally to influence others to align with new requirements

• Oversees implementation to ensure adherence to new requirements

• Set requirements for suppliers and monitor their compliance

• Oversee all product development procedures to identify deviations from quality standards

• Monitors spend and identifies additional project needs

• Evaluates Project Performance

• Ability to prioritize and handle multiple projects simultaneously

• Communicates and engages appropriately with vendors/suppliers

• Conducts sensitive conversations in a confidential manner with venders/suppliers

• Maintains sensitivity of communication with internal and external entities (e.g. stakeholders, venders, suppliers)

• Monitors progress by maintaining dialogue on work and results

• Makes good and timely decisions that keep the organization moving forward

Impact/Reach

• Strong execution skills

• Demonstrates agility and connectivity across the organization

• Actively builds connections and partnerships with others, internally and externally

• Ability to work with all levels of R&D, Quality, Supply Chain, and technology teams to build relationships across functions

The US base salary range for this full-time position is $105,100 – $149,700, with bonus eligibility.

As a Church & Dwight US employee, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid vacation and sick time, and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and vacation days starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

The actual base pay offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.For more information on our company, our brands and our culture visit us at