Global Product Technical Support Engineer - TechDigital Group : Job Details

Global Product Technical Support Engineer

TechDigital Group

Job Location : Brea,CA, USA

Posted on : 2025-07-15T01:25:21Z

Job Description :
Global Product Technical Support Engineer

Description/Comment: Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation. Complete documentation for all service activities.

  • Review products and distribute troubleshooting aids for field personnel.
  • Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements.
  • Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance.
  • Review service manual documentation to ensure accuracy and current revision levels.
  • Perform in-house testing of hardware and software changes prior to distribution.
  • Ensure that all supporting documentation is accurate and complete.
  • Perform other related duties as assigned.
  • Qualifications:

  • A Bachelor's degree in an Engineering discipline or equivalent knowledge is required. An AA will be accepted as well.
  • A minimum of 2 years of experience in manufacturing, field service, or related industry experience is required.
  • Excellent oral and written communication skills are essential.
  • Must have demonstrated troubleshooting and analytical problem-solving skills.
  • Location: Brea, 250 South Kraemer Blvd, Brea, CA 92821, United States

    Additional Job Details:

    Bill Rate: $57.00/hr. Pay Rate: $38.00/hr. This position is part of the Global Product Technical Support Team which is a global team, and this position will be on-site in Brea, CA. Associates are expected to work at least three days in the office, with the opportunity to work 2 days remote.

    At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Global Product Technical Support Team and report to the Manager, Global Product Tech Support SSA responsible for leading a team of support engineers for Automation. If you thrive in a fast-paced supporting environment where communication skills are an essential prerequisite with the ability to influence across the organization and want to work to build a world-class support organization—read on.

    In this role, you will have the opportunity to:

  • Knowledge of Automation Systems in the diagnostic, middleware field.
  • Trend, analyze, and interpret field-generated data and advise a course of action for problem resolution.
  • Take a systems approach to instrument issues evaluating implications of both software and hardware on product performance.
  • Provide recommendations in development projects as a customer and service advocate.
  • Develop creative and effective support strategies, drafting product documentation such as service manuals and software and hardware installation procedures for use by internal and external engineers.
  • The essential requirements of the job include:

  • Bachelor's degree in engineering, science, or related healthcare industry field.
  • Instrument experience preferably in the medical diagnostic field.
  • Preferred 2+ years of relevant experience in the healthcare or biotechnology industry.
  • Must be willing to travel internationally and domestically approximately 25% of the time.
  • Must be able to support 24/7 on call, as needed.
  • It would be a plus if you also possess experience in:

  • An interest in data analytics as applied to failure analysis and corrective actions.
  • Focused Urgency - Displays initiative and a willingness to get it done . Focuses energy on meeting key targets to achieve quality results. Builds action plans to achieve goals.
  • Customer Focus - Learns customer business needs and acts to meet those needs. Communicates regularly with customers to learn about their business challenges and requirements.
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