Global Practice Manager (Business Immigration) - Wolfsdorf Rosenthal : Job Details

WR Immigration is a global immigration firm known worldwide for its innovation, technology, high touch legal services, and flawless execution. With offices across multiple time zones, the firm provides corporate global visa services in over 100 countries. WR is one of the fastest growing immigration service providers worldwide with over 40 attorneys and 150 immigration professionals working out of offices in Boston, Denver, Los Angeles, Michigan, New York, Oakland, San Diego, San Francisco, Santa Monica, and Shanghai.

The Global Practice Manager works alongside the Global Managing Partner to oversee the Global Practice within WR. This individual plays a key role in ensuring that global mobility processes are efficient, accurate, and up-to-date, and that this department as a whole is operating to its full potential, including implementing technology and other tools as appropriate. This position supports the Global Practice, which is headquartered in Petoskey, Michigan. Remote applicants will be considered and expected to work according to Eastern Time Zone business hours.

Client Management

• Oversee global casework in a strategic, efficient, client-centric manner utilizing relevant technology resources.
• Assist in client account management both in terms of initial setup/onboarding/establishment of protocols and ongoing supervision, including development and running of client reports to ensure delivery of excellent client service.
• Maintain accuracy for high volume, rapid turnover cases and monitor to ensure SLAs are being met by case team.
• Directly handle VIP or complex global cases on an as-needed basis.
• Flex hours as needed to accommodate client and destination country time zones, including taking calls to accommodate different time zones.
• Prepare and deliver client presentations, including quarterly and annual review presentations and country specific presentations.

Team Management & Training

• Manage team workload distribution, case flow and team dynamics to ensure team is meeting SLAs and billing targets.
• Train, supervise and collaborate with case managers and case assistants, including performing initial or subsequent reviews of the work they produce and providing mentorship and support on an ongoing basis.
• Monitor reports, dashboards and case correspondence to ensure SLAs are being met by case managers and case assistants.

Knowledge Management & Practice Management

• Maintain an advanced understanding of the global immigration legal requirements for the countries relevant to the firm's clients, including an awareness of any changes to the requirements that would affect the successful delivery of global immigration services to clients.
• Create, update and organize knowledge resources for internal and external users.
• With Managing Partner, collaborate in the vetting process for new local advisors and work to engage and train new global local advisors.
• Other duties as required

• Bachelor's degree with strong academic record
• 5 years of global immigration experience (non-US destinations) required; 7+ years preferred
• Proven track record of success in a fast-paced environment
• Excellent communication and writing skills
• Strong organization skills
• Experience managing multiple competing priorities independently
• Excellent attention to detail and interpersonal skills

Interested applicants will be required to submit a resume and cover letter.

WR Immigration is committed to creating, fostering, and preserving an inclusive environment. We support our team members from all nations and backgrounds to achieve their goals and build a life of their dreams. We recognize that our team members bring different talents, skills, and experiences, and their contributions are valuable for our clients and our firm. We believe that it is our responsibility to create an inclusive and respectful workplace that inspires excellence and compassion both internally within WR and externally in our service to clients.