Genesys Cloud Engineer - REMOTE - PTP : Job Details

Genesys Cloud Engineer - REMOTE

PTP

Job Location : California,MO, USA

Posted on : 2025-08-06T01:14:25Z

Job Description :

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.

Responsibilities

  • Implement Genesys Cloud and PureCloud contact center solutions
  • Conduct technical implementation activities from post-sale to support transition
  • Development of Genesys Cloud call flows for routing and IVR
  • Write and execute test plans

    • Requirements

  • 1+ year of experience with the Genesys Cloud platform
  • 3+ years of experience with contact center solutions
  • Knowledge of Amazon Web Services (AWS), including S3, EC2, etc.
  • Experience with applications leveraging APIs, JSON, or JavaScript
  • Knowledge of change control processes
  • Excellent communication skills

    • Desired

  • Genesys Cloud Certified Professional (GCP-GC)
  • AWS Cloud Practitioner Certification
  • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
  • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript
    • #J-18808-Ljbffr
    Apply Now!
    Similar Jobs ( 0)
    -- View More Similar Jobs --