General/Terminal Manager - Maruti Transportation : Job Details

Summary of Position:

• The Terminal/Operations Manager oversees and directs all activities through the supporting staff.
• The Terminal/Operations Manager is responsible for the overall management and operation of the system.
• for implementing all policies, procedures, regulations and discipline.
• as well as evaluating and reporting to the customer and corporate headquarters on the performance of the system.

The Terminal/Operations Manager is responsible for all functional areas of terminal operations to include:

• Route Supervision.
• Dispatch Operations.
• Safety & Training.
• Customer Service.
• Finance & Administration.
• Human Resources.

Education/Certification Requirements:

• Graduation from an accredited college or university with major course work in public administration, business, transportation, or a related field and two years of experience in mass transit operations or four years of progressively responsible experience in mass transit operations, two years of which were in a responsible executive administrative capacity or any equivalent combination of education and experience.
• Must possess well-developed analytical skills that include budgeting, financial management, and quality control

Experience/Skills:

• Good communication skills, strong leadership qualities.
• Must possess basic computer skills.
• Experience in passenger transportation, human services, or other customer-oriented service desired but not required.
• Ability to plan and schedule as well as organize and prioritize work.
• Must demonstrate relevant experience in high volume service driven transport operation.
• Ability to manage a constantly changing and growing operation.
• Proficiency in developing client relationships.

Essential Duties and Responsibilities:

• Manages day-to-day office administration and terminal coordination of passenger transportation services.
• Satisfies client, corporate, and contractual reporting requirements.
• Confirms services are provided within a defined budget.
• Safeguards the fulfillment of all company policies and procedures
• Selects, supervises, motivates and disciplines staff as necessary.
• Develops action plans to ensure operational performance.
• Ensures accuracy of data (including payroll approvals) on company database.
• Ensures customer billing consistent with operating agreements.
• Acknowledges bills incurred on open account are accurate and valid to pay.
• Determine type, number, and availability of vehicles for service. Make timely vehicle assignments.
• At least annually review the operating practices of individual drivers; provide appropriate instructions to correct performance.
• Administers drug and alcohol program.
• Prepares daily operational reports as required.
• Maintains employee hire information as required.
• Ensures completeness of files and compliance with all labor regulations.

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