General Manager - St Maarten Island, SXM Airport - Menzies Aviation LATAM : Job Details

General Manager - St Maarten Island, SXM Airport – Menzies Aviation LATAM

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

We have become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. At the heart of our business are our people.

Description

Overview

Since our early days, we have developed into a trusted partner in the global aviation industry, delivering time-critical logistics services at locations worldwide. The heart of our business remains our people.

Role Purpose

Reporting to the VP St. Maarten, the job holder is responsible for business interests, financial performance and operations of St. Maarten.

Note: This job is at St Maarten Island; all applicants must possess a US Passport or a US Resident Card, Dutch passport or a resident of St. Maarten.

Scale

The customer base includes multiple narrow-body and wide-body airlines with a wide variety and complexity of operations and product offerings. The principal service provided will be ground handling. The role requires a proven leader with strong operational, financial and business understanding.

Main Accountabilities

• Implement Menzies Aviation Policies and Procedures as laid down in the Five Star Audit of Management
• Formulate Local Operating Procedures in areas the Menzies Manuals do not apply
• Ensure that Local Operating Procedures are carried out as defined in the LOPM and the SQM
• Ensure service delivery to customer airlines in accordance with airline contracts and within the agreed budget
• Ensure safety and security procedures align with the Menzies Health & Safety Policy Manual and international aviation standards
• Monitor performance and take action to correct any shortfalls
• Liaise with airline station managers, airport operations management, handling agents, customs, immigration, security officials, union officials, and other airport stakeholders
• Provide reports as required and service delivery measurements
• Provide leadership to the management team and develop their skills
• Negotiate contracts with airlines and staff agreements with union officials
• Work shifts as required by the business
• Develop, implement and maintain the station quality control system
• With the VP, Safety, Security and Training – develop and implement the station Emergency Response Plan
• Report any significant deficiency in products, materials and documents
• Suggest improvements to working practices, especially those relating to safety and security

Key Skills, Qualifications And Experience

• Substantial general management experience
• Extensive experience and knowledge of aviation services, ideally including ramp, freight, and passenger handling
• Financially and commercially astute with P&L responsibility
• Excellent leadership and people management skills
• Strong communication skills and experience liaising with senior airline, airport, and other stakeholder personnel
• Fully conversant with international airline ramp handling procedures, and international aviation safety and security procedures
• Ability to work with a multi-national workforce and adapt to local station conditions
• Good knowledge of ramp GSE
• Good working knowledge of the IATA Standard Ground Handling Agreement
• Aptitude to develop the management team, provide succession planning, and re-engineer business processes as demanded by changes in the business
• US Passport or US Resident Card holder requirement (as noted)

Functional Knowledge

In-depth understanding of concepts and procedures within own subject area and basic knowledge of related elements.

Business Expertise

In-depth understanding of how the station integrates within the business and basic commercial awareness.

Leadership

Management responsibility for multiple teams.

Problem Solving

Uses judgement based on analysis of information.

Nature Of Impact

Full responsibility for delivery of end results and contribution to planning, finances/budgets and policy formulation.

Area Of Impact

Primarily at station level.

Interpersonal Skills

Developed communication and diplomacy skills and the ability to persuade and influence.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Airlines and Aviation