General Manager of Hospital Operations - NVA General Practice : Job Details

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The Opportunity

National Veterinary Associates is seeking to hire a General Manager of Hospital Operations for North Mecklenburg Animal Hospital. This role oversees the operations of a large-volume hospital, supports the rollout of NVA programs, acts as an influencer within the division, and liaises between the NVA Support Center and the veterinary practice. The individual will work closely with the Manager of Regional Operations to improve processes and profitability through local growth initiatives.

The General Manager of Hospital Operations partners with the Managing Veterinarian to ensure smooth and profitable operations, driving revenue, managing costs, and fostering a high-quality care and service culture. Responsibilities include managing hospital operations, cultivating a team environment, and on-site attendance is essential.

Ideal candidates are analytical, experienced problem-solvers and communicators with proven success in operations management and leadership.

For more details, visit:

Specific Areas Of Responsibility Hospital Operations

• Act as liaison between hospitals, NVA support center, and MRO
• Maintain knowledge of policies and procedures
• Leverage practice management software for reporting and training
• Ensure staff scheduling and optimization
• Analyze operational reports for improvements
• Implement NVA initiatives as a change manager
• Oversee employee benefits and insurance plans
• Develop and implement hospital policies, including compliance
• Perform quality checks on client files
• Monitor systems and resolve technical issues
• Work with the Managing Veterinarian on veterinary practices

Strategic Planning and Leadership

• Create hospital strategy with Veterinarian and MRO
• Set goals, delegate, and track performance
• Manage productivity and financial targets
• Analyze and improve systems and policies
• Participate in regional meetings
• Promote best practices and change management

Hospital Leader Development

• Train and develop managers and leads
• Support staff onboarding and positioning
• Mentor and coach hospital staff
• Ensure training in financial and operational systems

Financial Management

• Analyze hospital financial health
• Prepare and communicate budgets
• Manage costs and drive revenue
• Oversee payroll, accounts receivable, and inventory
• Manage other essential duties

People Management

• Address staffing needs and hiring
• Manage performance reviews and personnel issues
• Ensure HR policy compliance
• Develop staff and manage licensures

Client Relations

• Ensure high client service standards
• Resolve client issues and follow-ups
• Drive client visits and marketing initiatives
• Oversee client acquisition and retention

Qualifications

• At least 5 years in operations management
• Bachelor's in business or related; MBA a plus
• Experience managing large teams and P&L of $9M+
• Financial analysis skills and business strategy experience
• Knowledge of business financial statements
• Proficiency in computer skills, practice management software a plus
• High EQ and professional demeanor
• Experience with renovations or relocations a plus

Benefits

• Salary: $110,000 - $140,000
• Bonus up to $45k
• Health, mental health, 401k, PTO, education stipends, work-life balance

Address: 19126 Statesville Rd, Cornelius, NC 28031

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Veterinary Services

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