General Manager, Licensed Cosmetologist - Madison Reed : Job Details

Overview

General Manager - Licensed Cosmetologist at Madison Reed. Managers at Madison Reed's Hair Color Bars are entrepreneurial leaders who deliver exceptional business results while inspiring the team to provide quality guest services and an amazing guest experience in their Hair Color Bar every day.

The Hair Color Bar Manager will establish the roadmap of success for their Hair Color Bar within Madison Reed's operational best practices and guidelines, work with their team to solicit diverse perspectives, innovate growth through positive community relationships, and promote Madison Reed's products, services and values. The mission is threefold: guest satisfaction, business building and team development. This role reports to the District Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.

At Madison Reed, the base salary for this role ranges from 60,000-65,000, with opportunities to earn monthly bonuses. Factors affecting starting pay may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through sales and service behaviors in all guest interactions, including resolving guest service issues.
• Ensure staffing and resources for front of house operations, adherence to standard operating procedures, assisting guests with retail orders, managing bookings, services and memberships.
• Demonstrate mastery of all services at Madison Reed Hair Color Bar, including stepping in and working behind the chair as needed.
• Ability to step in for district support as needed (training new Managers, remote support, or on-site visits).
• Achieve monthly sales goals and other KPIs, including retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
• Demonstrate mastery of Madison Reed systems, policies, processes and procedures.
• Coach and develop team members to maximize team culture, guest satisfaction, and performance by aligning roles with talents and abilities.
• Own recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members.
• Manage employee schedules based on forecasts and business needs in compliance with local labor laws, budgets and breaks/meals.

Qualifications

• Active cosmetology license in the state of applying
• 2+ years of salon and retail experience
• 2+ years of operational management experience
• 2+ years supervising and participating in hiring, training and scheduling
• Strong technical proficiency as a colorist
• Proven track record of exceeding key operational and performance metrics
• Fluency in English

Benefits

• Medical, Dental, Vision & FSA (FT Only)
• Employee Assistance Program (FT and PT)
• Pre-tax Commuter (Parking & Transit) Basic (FT Only)
• Life AD&D (FT Only)
• Short & Long-term Disability (FT Only)
• Accident Insurance (FT Only)
• Critical Illness Hospital (FT Only)
• Hospital Indemnity (FT Only)
• Parental Leave (FT Only - Dependent on Tenure and Position)
• Team Member Discount: Working Advantage (FT & PT)
• Pet Insurance (FT & PT)
• One Medical Membership (FT & PT)
• The College Tuition Benefit (FT & PT)
• 401k Plans (FT & PT)
• Paid Vacation Time (FT Only)
• Paid Holidays (FT & PT)

Equal Opportunity

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day. Reasonable accommodation is provided to complete the interview process where applicable. Please contact hiring@ madison-reed.com to request accommodations. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Fair Chance Ordinance and state law.

Note: This description reflects the current role and may be revised as needed. This posting is not an offer of employment and may be withdrawn at any time.