General Manager (KFC) - LV Petroleum : Job Details

General Manager (KFC)

LV Petroleum

Job Location : Jonesboro,AR, USA

Posted on : 2025-07-26T01:24:30Z

Job Description :
Key Responsibilities:
  • Operational Management:
    • Oversee the daily operations of the restaurant, ensuring smooth and efficient performance.
    • Ensure compliance with company standards and procedures for food quality, service, cleanliness, and safety.
    • Implement operational plans to increase efficiency, reduce costs, and drive profitability.
    • Monitor restaurant performance and provide solutions to operational challenges.
  • Staff Management:
    • Lead, mentor, and motivate a team of restaurant staff, including shift leaders, cooks, and service employees.
    • Hire, train, and develop employees, ensuring they meet company standards for performance.
    • Create employee schedules, ensuring adequate staffing at all times.
    • Conduct regular performance reviews and provide feedback, coaching, and disciplinary actions as necessary.
    • Foster a positive work environment that promotes teamwork, respect, and high employee morale.
  • Customer Service:
    • Ensure a high level of customer satisfaction by addressing any complaints or concerns promptly and professionally.
    • Monitor customer service interactions to ensure standards are being met.
    • Implement customer service training programs to ensure all employees are equipped to provide exceptional service.
    • Promote a customer-first culture in the restaurant.
  • Financial Management:
    • Manage and oversee restaurant budgets, ensuring profitability.
    • Control labor costs, food costs, and other expenses to meet financial targets.
    • Analyze sales and financial data to identify trends and implement strategies to increase revenue and reduce costs.
    • Handle financial reporting, including sales reports, cash handling, and profit/loss statements.
  • Marketing and Sales:
    • Implement local marketing and promotional strategies to attract new customers and retain regular guests.
    • Coordinate with the corporate team for national or regional campaigns and promotions.
    • Monitor competitor activity and adjust restaurant strategies to stay competitive.
  • Health & Safety Compliance:
    • Ensure compliance with all local, state, and federal health regulations, including food safety standards.
    • Conduct regular inspections of kitchen and dining areas to ensure cleanliness and hygiene.
    • Implement safety programs to ensure the safety of both employees and customers.
  • Inventory and Supply Management:
    • Manage inventory levels and ensure efficient ordering of supplies, minimizing waste and loss.
    • Control stock levels of food and beverage items and ensure proper storage to maintain quality.
    • Work with suppliers to maintain cost-effective inventory practices.
  • Administrative Duties:
    • Handle administrative tasks such as payroll, scheduling, and employee records.
    • Maintain accurate documentation and ensure compliance with company policies.
    • Review and approve daily operational reports, sales reports, and other necessary paperwork.
    Qualifications:
    • Experience:
      • At least 2-3 years of experience in restaurant management or a similar leadership role in the quick-service food industry.
      • Strong knowledge of food industry regulations, labor laws, and safety standards.
      • Proven leadership ability and experience managing teams.
    • Skills:
      • Exceptional communication and interpersonal skills.
      • Strong problem-solving and decision-making abilities.
      • Ability to analyze financial data and make data-driven decisions.
      • Excellent time management and organizational skills.
    • Education:
      • High school diploma or equivalent required; a degree in hospitality, business, or a related field is preferred.
    • Physical Requirements:
      • Ability to stand for long periods and work in a fast-paced environment.
      • Ability to lift and carry items (up to 25 pounds) as needed.
    Compensation:
    • Competitive salary based on experience.
    • Benefits, such as health insurance, paid time off, and performance-based bonuses, may be offered.
    Key Attributes for Success:
    • Strong leadership and team-building skills.
    • Ability to manage multiple tasks while maintaining high operational standards.
    • Customer-focused mindset with a drive to exceed customer expectations.
    • Financial acumen with a focus on achieving and exceeding profit margins.
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