General Manager - Drivo Rent A Car : Job Details

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This range is provided by Drivo Rent a Car. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $142,000.00/yr

Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.

Enjoy competitive compensation, opportunities for advancement within the company.

Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role.

Position Overview

The General/Area Manager is responsible for overseeing the day-to-day operations, profitability, and growth of multiple rental locations. The General Manager will be responsible for driving operational excellence, maximizing profitability, ensuring superior customer service, and developing high-performing teams at each branch. This role requires strong leadership, strategic planning, and hands-on management to meet performance targets and support growth initiatives.

Key Responsibilities:

Operational Leadership

• Oversee and manage daily operations across assigned rental branches.
• Ensure locations meet company standards for cleanliness, vehicle quality, and customer service.
• Monitor fleet availability, utilization, and maintenance schedules to maximize revenue.
• Implement operational policies and ensure all staff adhere to safety, legal, and company guidelines.

Financial & Business Performance

• Achieve revenue, profit, and growth targets for assigned locations.
• Analyze financial reports, KPIs, and market trends to optimize pricing and fleet allocation.
• Control expenses through efficient budgeting and resource management.
• Identify new business opportunities, partnerships, and expansion possibilities.

Team Management

• Recruit, train, and develop branch managers and staff.
• Set performance goals, conduct reviews, and implement incentive programs.
• Foster a culture of accountability, teamwork, and high performance.
• Resolve escalated customer issues and operational challenges.

Customer Experience

• Ensure all locations consistently deliver excellent customer service.
• Monitor customer satisfaction scores, NPS (Net Promoter Score), and online reviews.
• Implement strategies to increase repeat business and customer loyalty.

Compliance & Risk Management

• Ensure compliance with all local laws, insurance regulations, and company policies.
• Oversee accident, damage, and claims processes.
• Monitor and enforce proper vehicle inspection and documentation procedures.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Management, or related field (preferred).
• 5+ years of experience in car rental, automotive, hospitality, or similar operations, including multi-location management.
• Proven leadership skills with the ability to manage diverse teams.
• Strong understanding of fleet management, pricing strategies, and operational KPIs.
• Excellent problem-solving, negotiation, and decision-making skills.
• Proficiency in MS Office and rental management software.
• Valid driver's license and clean driving record.
• Up to $142,000 yearly (with quarterly and yearly performance-based bonuses)
• Company vehicle with insurance coverage

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement, Strategy/Planning, and Business Development
• IndustriesTravel Arrangements

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